Project and Service Coordinator

5 months ago

London, Canada NABCO Canada Inc. Full time

NABCO Canada is a subsidiary of NABCO Entrances and a member of the Nabtesco Group of Companies globally. NABCO Canada delivers high quality North American built automatic pedestrian entrances and accessibility solutions that exceeds the growing needs of retailors, healthcare facilities, education providers, restaurants, and many more institutions throughout Canada. With a focus on unsurpassed reliability and ongoing development of innovative products, let us open doors for you.

**Position Summary**

The Project and Service Coordinator coordinates both service and projects for the assigned region. Project coordination requires that this individual follows the entire project life cycle for the assigned project portfolio to ensure resources are utilized to meet the client’s expectations and adhere to NABCO quality standards. Service coordination requires that clients requiring service for their pedestrian entrances receive timely service to maximize client satisfaction.

**This role will be a 6 month contract to start with the potential for extension based on needs.**

**Essential Functions**
- Understand project scope and client expectations.
- Coordinate necessary labour, subcontractors, vendors and materials.
- Dispatch service, preventative maintenance and warranty work orders to Automatic Door Technicians in assigned geographic region.
- Order parts for service and warranty work.
- Organize in-process service calls to maximize the number of daily and weekly completed service requests.
- Provide customer service to clients on the phone, via electronic correspondence and in person.
- Create workorders which capture hardware, notes and pictures of the work completed.
- Validate the quantity and details of each project scope for any discrepancies in pricing or missing materials.
- Liaise with client stakeholders and relevant trade organizations to ensure the smooth installation of NABCO products and integration of adjacent systems.
- Maintain an ongoing projects schedule.
- Coordinate and dispatch Technicians to complete automated pedestrian entrance installations.
- Ensure parts, materials and automated pedestrian entrance operators are ordered and arrive onsite in a timely manner.
- Prepare and send quotes for service work upon client request.
- Coordinate with clients and general contractors to ensure site readiness prior to construction scheduling.
- Compile start-up documentation packages to send to clients.
- Create sales orders and purchase orders for project related material procurement.
- Ensure special equipment required is available onsite when required.
- Assist with accommodating change order requests.
- Supply accounting with closeout package to facilitate billing.
- Collaborate with Automatic Door Technicians to identify and resolve technical issues arising on site.
- Compile ad hoc reports as needed.

**Qualifications**

**Knowledge, Skills, Abilities**
- Professional communication (written and verbal) skills, organizational skills, and attention to detail.
- Knowledge of SAP would be a strong asset.

**Education, Training, Experience**
- 2 - 4 years’ experience in related construction project management and/or service coordination.
- Proficient with MS Office (Word, Excel and Outlook).
- Relevant post-secondary education or relevant combination of education and experience.

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