Evening League Facilitator: Part-time

3 months ago


London, Canada Forest City Sport & Social Club (FCSSC) Full time

**About The Role**:
As the Evening League Facilitator (ELF), you will play a key role in FCSSC’s league operations, making sure all our members and staff feel supported, make friends, play safe, and have FUN

**Key Responsibilities**
- To support FCSSC’s team of Game Hosts (AKA Great Humans) in facilitating the FUN during league play
- To provide exceptional customer service to FCSSC members during league hours

**Support a team of FCSSC Game Hosts (GHs)**
As a physical presence at FCSSC play locations
- To ensure all rules, policies and procedures are being fairly and evenly applied
- To assist with conflict resolution and prevention during games
- To ensure smooth operations when using new locations, equipment, sports/rules
- To inventory, deliver and replace sports equipment, first aid supplies, and other materials
- To uphold FCSSC’s standard of excellence in FUN, sportsmanship and recreation

As a point-of-contact for GH calls and text messages:

- To promptly answer any questions they may have (i.e. rules, facilities, equipment, policies)
- To promptly help trouble-shoot or problem solve with/for GHs
- To provide detailed instructions to ensure process & procedures are properly completed

**Provide after-hours customer service to FCSSC members**:

- Answer the FCSSC after-hours phone line to respond to urgent member inquiries
- Respond to members’ questions and concerns via the FCSSC after-hours text line
- Provide clear, knowledgeable and professional responses to clarify FCSSC policies, procedures, sport rules, code of conduct, facilities, locations, schedules, systems, and more.
- Be a clearly identifiable and reliable FCSSC presence, acting as a liaison between FCSSC and members, facility partners, and the general public
- Build rapport with FCSSC players to enhance their social experience and amp up the FUN factor

**Qualifications**:
Track record and proven ability to:

- Support a team
- Provide effective customer service and communication
- Problem-solve and locate resources quickly
- Anticipate problems, take initiative, and prevent issues before they arise

You are:

- A reliable and an effective communicator, committed to regular, clear, and timely sharing of information
- A mediator who can clearly set expectations, diffuse tension, enforce FCSSC rules and policies, and embody FCSSC’s brand and values
- A flexible individual who thrives in a fast-paced, client-facing environment
- A community builder who enhances the social atmosphere of FCSSC leagues

Other Qualifications:

- A valid driver’s license and personal transportation is required.
- This job involves use of a personal cell phone (with stipend provided).
- All applicants must be 19+.
- Knowledge/experience with sports and/or FCSSC is an asset.

**Compensation**:

- This position pays $19.50/h
- As a member of the FCSSC team, ELFs play for FREE in any FCSSC leagues/programs
- Job-related mileage and expenses will be reimbursed



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