Business Support Officer

3 weeks ago

Mississauga, Canada Sheridan College Full time

Under the direction of the Manager, Records and Registration the incumbent is a senior level member of a team that supports the entire lifecycle of the students. The incumbent provides expert guidance and direction to the team in relation to the processing of record and registration transactions ensuring that the overall enrolment and retention strategy of Sheridan is supported.

What You’ll Be Doing

Validating enrolment requirements and specifications through the review and analysis of existing configuration in the Student Information System (SIS) to meet current and future registration needs.

Monitoring, analysing, investigating, and resolving problems relating to web-based registration and determines the appropriate solution and follows-up with clients.

Analysing system-related web registration issues, notes trends, identifies solutions and logs problems with Service Desk and escalates issues to the Manager when necessary.

Communicating changes in relation to Postsecondary, CAPS or Apprenticeship offerings to the front-line staff in the Office of the Registrar and acts as secondary support to these areas for times of conflict resolution.

Assisting team members in resolving conflicts with clients and determines when issues need to be escalated to the supervisor for resolution.

Providing a leadership role to team members and provides expert advice and guidance to assist them in the performance of their duties and in dealing with exceptional registration situations.

Assessing students’ progress in programs from term to term based on the academic standing policies and established requisites and identifies trends or variations in enrolment patterns that may affect and/or impact enrolment targets.

Responding to client issues involving course and timetable changes, course adds, drops, swaps and transfers, program withdrawals, advance standings, while at the same time analysing each situation and providing the best guidance/information to the client.

Performing other duties as assigned

About You

Your collaborative spirit is balanced with your ability to take initiative and act independently to advance initiatives.

You are a student/client-centered individual with a passion for facilitating student success and enhancing the student experience.

You have excellent written communication skills with report writing experience.

You enjoy balancing many different tasks, staying organized and planning and have the ability to integrate multiple streams of information, prioritize and track multiple projects to meet a demanding workload and keep things running smoothly.

You exercise sound judgement and your sharp problem solving and conflict resolution skills, along with your ability to invite new ways of thinking, allow you to solve challenges in a creative way to help advance organizational goals.

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.

Must possess a minimum 3-year diploma/degree in Business Administration, Education, Communications, or a related field.

Must possess a minimum of 5-years relevant experience processing complex and specialized information, preferably in Records and Registration.

Must have strong communication skills (interpersonal and client service delivery) and advisory/consultation skills. Proven ability to effectively communicate to a diverse audience through various mediums.

Who We Are

**For more information, visit**: Why Work at Sheridan

Other Details

**Faculty/Department**: Office of the Registrar

**Primary Work/Campus Location**: Hazel McCallion (may be assigned activities at any Sheridan campus)

**Work Categorization**: Hybrid Position | Combination of on-site (at least 3 days/week) and remote work

**Reference #**: J0723-0162

**Employee Group**: Support Staff

**Payband**: J

**Hourly Range**: $39.15 - $45.38

**Hours/Week**: 35

**Hours**: 8:30am - 4:30pm

**Application Deadline**: August 10, 2023

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalen

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