IT Application Support Specialist

2 weeks ago

Mississauga, Canada Skyservice Business Aviation Full time

**SKYSERVICE BUSINESS AVIATION**

Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the western United States. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you.

**Role Overview**:
**SUMMARY OF RESPONSIBILITIES**:

- Work closely with external software vendors to report and track bugs and issues, ensuring timely resolution;
- Document and track support requests, ensuring accurate and detailed records of all troubleshooting activities;
- Collaborate with the development team to communicate and escalate issues that require software updates or enhancements;
- Assist with systems integrations;
- Prepare maintenance plans and upgrading schedules for the organization's systems.

**QUALIFICATIONS AND SKILLS REQUIRED**:

- Bachelor’s degree in Computer Science, Information Technology, related field OR equivalent work experience;
- Experience with IT ticketing systems;
- Familiarity with hosted solutions and remote access technologies;
- Knowledge of database systems and SQL queries;
- Demonstrated commitment to delivering exceptional customer service;
- Ability to understand and address end-users' needs effectively;
- Exceptional analytical and problem-solving skills;
- Strong communication and interpersonal skills;
- Ability to work independently and collaboratively in a team environment.

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