Bilingual Customer Service Representative

4 weeks ago


Mississauga, Canada Altis Recruitment Full time
Job Description

Now Hiring: Bilingual Customer Service Representative – Hybrid 7-Month Contract (Potential for Extension) | Mississauga Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced, dynamic work environment? If so, we have the perfect opportunity for you Join one of our top clients as a

Bilingual Customer Service Representative (French & English required)

and be part of a collaborative and energetic team.

Pay rate: $23 - $26 Why You’ll Love This Role: Hybrid Work Model

– Work from home & the office in Mississauga. Dynamic Team Culture

– Join a supportive and engaging work environment. Growth Opportunity

– 7-month contract with the potential to extend. Your Key Responsibilities: Handle Inbound Calls

– Answer 40-50 calls per day from customers and dealers with professionalism and efficiency. Customer Support & Account Assistance

– Provide payoff quotes, payment details, and assist with inquiries such as due date and auto pay changes. Processing & Documentation

– Complete necessary paperwork and follow up on customer requests while ensuring compliance with company policies. Team Collaboration & Special Projects

– Work with internal teams to improve processes, manage overflow call volume, and enhance customer satisfaction. What We’re Looking For: ✔

Bilingual (French & English) – Required ✔

Education

– Bachelor’s degree in Business Administration, Communications, or Finance preferred. ✔

Customer Service Experience

– Prior experience in a call center, financial services, or related field is a plus ✔

Strong Communication Skills

– Ability to communicate clearly and professionally with customers and team members. ✔

Problem-Solving Mindset

– Analytical skills to handle inquiries and resolve issues effectively. ✔

Tech-Savvy

– Comfortable using CRM systems and call management tools. Ready to Join an Industry Leader? This is your chance to work with a reputable financial services company and develop your career in a rewarding and engaging environment. Apply today and let’s connect



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