Inside Sales Representative

6 months ago

Greater Sudbury, Canada The Group Master Full time

**Master, for over 70 years**
We lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and nearly 30 branches in the United States.
**A Great Place To Work**
At Master, we offer a dynamic, stimulating, and enjoyable environment. With a strong belief in healthy and open communication, we embrace a close approach with all our colleagues. Teamwork is integral to our values, and it is through it that we achieve our greatest successes.

The Inside Sales Representative will promote products to customers by evaluating their needs, provide pricing solutions to gain orders, input orders and provide after PO support.

**What you will accomplish with us**:

- Review and evaluate plans and specifications;
- Determine commercial HVAC-R equipment (Low-Temp, Comfort Cooling, Heating and Ventilation) requirements to meet the individual clients needs;
- Assist with projects take offs, working with mechanical contractors and engineers;
- Prepare quotations based on project plans/specifications and complete proposals;
- Prepare technical drawings and data sheets for clients’ approval;
- Provide the contractor with material lists and quotations;
- Answer calls and written communications from clients, branch representatives and external representatives;
- Process orders in line with the proper company policies and procedures while communicating with all parties; (purchasing, sales team, logistics team, customers);
- Assist with providing the best method to problem resolution to ensure customer satisfaction while following company policies and procedures;
- Work with internal and external departments to ensure customer satisfaction.

**What You Bring to Our Team**:

- Post Secondary education in HVAC or a related discipline;
- Demonstrate experience in HVAC (an asset);
- Advance knowledge of MS Office (Outlook, Excel);
- Willingness to acquire industry knowledge
- High level of commitment to exceptional customer service;
- Self motivated, organized and strong interpersonal skills;
- Good sales abilities and persuasiveness;
- Good judgment and decision-making skills;
- Ability to effectively manage time and perform in a fast paced, deadline-oriented environment;
- Proficiency in English and French (or willingness to learn) (frequent interactions in English with Master employees and suppliers based in our offices in Ontario, Western Canada and Maritimes, and interactions in French with suppliers and employees in our local offices in Montreal and Ottawa)

**Competitive Benefits: In addition to a rewarding career within our team, we offer**
- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role.
- Wellness spending account
- An employee assistance program including psychological, financial, and legal support.
- Access to telemedicine from the beginning of your employment.
- Reimbursement of professional association membership fees.
- Early vacation program.
- Flexible remote work policy

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