Guest Services Agents

4 months ago

Mississauga, Canada Shannex Full time

Owned and operated by Shannex, The Glenerin Inn & Spa creates a memorable experience for its guests in the grandeur of its history and heritage by providing a distinctive level of hospitality from its caring and gracious staff. A place to relax and recharge, the casual elegance of the Inn is here for guests to celebrate all the precious moments in life with family and friends.

We are searching for a Guest Service Agent to join our Glenerin Inn and Spa team based in Mississauga, Ontario.

Meaningful Benefits

**Approximate hourly wage**: $18.45 - $ 19.25
Comprehensive health and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Progra m
Access to virtual healthcare 24/7 for FREE through the group health benefit plan
RRSP program (5% employer matching)
Vacation accrual (begins immediately) and travel insurance
Free onsite parking
Access to thousands of vendors offering perks and discounts through our WorkPerks program
Access to continuing education and training through Shannex’s Centre of Excellence
Opportunities to be part of sector innovation and continuous improvement initiatives
Recognition and Rewards for service excellence and safety

About the Opportunity

Greets guests and provides them with assistance and information as requested in a professional, courteous and hospitable manner;
Responsible for checking guests in and out of the Inn;
Responsible for taking dining room reservations;
Anticipates and responds to all guest issues/situations promptly and takes appropriate action to rectify concerns;
Informs guests by providing information about the hotel and the local area/city;
Responsible for balancing of their assigned cash float;
Answers internal or external phone calls in a pleasant and professional manner;
Adheres to company policies & procedures at all times;
Ensures the front lobby is tidy and free of debris;
Displays responsible behavior consistent with adherence to organization standards e.g. employee standards of conduct, policies, procedures, etc.;
Ensure that guest rooms keys are available by the designated time;
Communicates information with team members at shift change;
Performs all other related duties as assigned.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:
High School Diploma;
Strong computer and keyboarding skills;
Minimum 6 months experience in a related experience;
Experience working as a front desk attendant, or similar, in a hospitality environment;
Bilingualism, an asset.

About Us

It all began in 1988 when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, Milestone Communities, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

Only those selected for an interview will be contacted.

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