Guest Service Agent
4 months ago
**Job Title**:Guest Service Agent
**Job Type**:Full-Time
**Rate of Pay**:$21.63 - $24.03 per hour
**What do we offer?**
- Hotel Discounts at Marriott hotels
- Pension Plan
- Health & Dental Benefits
- Associate Meals
- Personal Days & Time Off for Work Anniversary
- Career Development
**Responsibilities of the Guest Service Agent are**:
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Issue, control and release guest safe-deposit boxes.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest requests; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
**Education. Qualifications, Knowledge & Skills**:
- High School diploma or equivalent, plus one-year front desk/guest service experience. Some college preferred.
- Must be able to speak fluent English. Other languages preferred.
**About the Hotel**:Four Points & Element Toronto Airport is a dual-branded property owned by Easton’s Group of Hotels. This new, eco-friendly hotel is a dual branded property that shares one building with the Four Points by Sheraton Toronto Airport. The fusion of our Marriott hotels allows guests to take advantage of extra amenities like an on-site café, Moment’s restaurant, an indoor pool and whirlpool, a patio for summer BBW’s and over 10,000 square feet of banquet space. Offering fully equipped kitchens, comfortable Westin heavenly beds and sustainable practices such as water filtration systems, shareable bikes and electric car charging stations, you have everything you need to be at your nest, whether you’re visiting Mississauga, Ontario, for a weekend getaway or an extended stay.
**About Easton’s**: The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry-renowned brands such as Marriott/Starwood, Hilton and IHG. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.
-
Guest Service Agent
2 days ago
Mississauga, Canada Hilton Full timeA Guest Service Agent is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. **What will I be doing?** A Guest Service Agent contributes to the first impressions of our Guests and, therefore, must perform the following...
-
Guest Service Agent
4 days ago
Mississauga, Canada Hilton Garden Inn Toronto Airport Full timeThe **Hilton Garden Inn Toronto Airport, **located close to the Pearson Toronto Airport, is currently recruiting for **Guest Services Agents! **The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as providing them with exceptional service. Key responsibilities include...
-
Guest Services Agent
4 days ago
Mississauga, Canada Silver Hotel Group Full time**Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and keep...
-
Guest Service Agent
4 months ago
Mississauga, Canada Holiday Inn Express Inn & Suites- Toronto Airport West Full time**Overview** The Guest Services Agent is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests that they’ve made the right choice to stay with us. To deliver a great guest experience - The Guest Services Agent will check in and out guests efficiently, and make sure they have...
-
Guest Service Agent
7 months ago
Mississauga, Canada Quality Inn and Suites Full timeJob Overview: **Duties**: - Greet and welcome guests upon arrival - Assist guests with check-in and check-out procedures - Handle guest inquiries and provide information about hotel services - Manage reservations and room assignments - Address guest concerns and resolve issues promptly - Coordinate with other hotel departments to ensure guest satisfaction -...
-
Guest Service Agent
3 months ago
Mississauga, Canada Quality Inn and Suites Full timeJob Overview: **Duties**: - Greet and welcome guests upon arrival - Assist guests with check-in and check-out procedures - Handle guest inquiries and provide information about hotel services - Manage reservations and room assignments - Address guest concerns and resolve issues promptly - Coordinate with other hotel departments to ensure guest satisfaction -...
-
Guest Service Agent
2 months ago
Mississauga, Canada Four Points & Element Toronto Airport Full time**Job Title**:Guest Service Agent **Job Type**:Full-Time **Rate of Pay**:$22.08 - $24.53 per hour **What do we offer?** - Hotel Discounts at Marriott hotels - Pension Plan - Health & Dental Benefits - Associate Meals - Personal Days & Time Off for Work Anniversary - Career Development **Responsibilities of the Guest Service Agent are**: - Welcome guests...
-
Guest Service Agent
2 days ago
Mississauga, Canada Hilton Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...
-
Guest Service Agent
4 days ago
Mississauga, Canada Hilton Full timeA Guest Service Agent is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. **What will I be doing?** A Guest Service Agent contributes to the first impressions of our Guests and, therefore, must perform the following...
-
Guest Services Agents
4 months ago
Mississauga, Canada Shannex Full timeOwned and operated by Shannex, The Glenerin Inn & Spa creates a memorable experience for its guests in the grandeur of its history and heritage by providing a distinctive level of hospitality from its caring and gracious staff. A place to relax and recharge, the casual elegance of the Inn is here for guests to celebrate all the precious moments in life with...
-
Guest Services Agent Towneplace Suites By
7 months ago
Mississauga, Canada Silver Hotel Group Full time**Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...
-
Full Time Guest Service Agent
6 days ago
Mississauga, Canada The Waterside Inn Full timeGUEST SERVICES AGENT DEPARTMENT: Rooms Division REPORTS TO: Guest Services Manager/Supervisors/General Manager SUMMARY: Ensures guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the agent to efficiently...
-
Full Time Guest Service Agent
7 months ago
Mississauga, Canada The Waterside Inn Full timeGUEST SERVICES AGENT DEPARTMENT: Rooms Divisio REPORTS TO: Guest Services Manager/Supervisors/General Manag SUMM RY: Ensures guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the agent to efficiently handle...
-
Full Time Guest Service Agent
2 days ago
Mississauga, Canada The Waterside Inn Full timeGUEST SERVICES AGENT DEPARTMENT: Rooms Divisio REPORTS TO: Guest Services Manager/Supervisors/General Manag SUMM RY: Ensures guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the agent to efficiently handle...
-
Guest Services Coordinator
7 months ago
Mississauga, Canada Compass Group Full timeYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...
-
Guest Experience Centre Consultant
1 week ago
Mississauga, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a Guest Experience Centre Consultant for our Mississuaga area** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side...
-
Guest Services Agent Hilton Garden Inn Toronto
6 months ago
Mississauga, Canada Silver Hotel Group Full time**Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...
-
Guest Service Agent
7 months ago
Mississauga, Canada Easton's Group of Hotels Inc. Full timeJob overview Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. **Responsibilities**: - Welcomes guests in a friendly, prompt, and professional manner. - Register guests, issue room keys, provide information on hotel services and room location; prepare...
-
Franchise Hotel
4 days ago
Mississauga, Canada Holiday Inn & Suites Full time_This job posting is for a position at a Hotel owned and operated by, an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees._ **About Us** Holiday Inn & Suites Mississauga West - Meadowvale is looking to expand our team! We are looking for enthusiastic...
-
Guest Services Representative
7 months ago
Mississauga, Canada Holiday inn Express & Suites Toronto Airport West Full timeThe Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests that they’ve made the right choice to stay with us. To deliver a great guest experience - The Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great...