Guest Service Agent

2 months ago

Mississauga, Canada Holiday Inn Express Inn & Suites- Toronto Airport West Full time

**Overview**
The Guest Services Agent is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests that they’ve made the right choice to stay with us. To deliver a great guest experience - The Guest Services Agent will check in and out guests efficiently, and make sure they have all they need for a great stay

**Duties**
- Reports to work well groomed, in a clean, proper uniform, and at all times practices good personal hygiene.
- Operates the front office computer systems, posts all guest charges and payments incurred during shift, and balanced shift totals, by department, to back up documents.
- Prepares guest keys using key envelopes.
- Ensures all guest registration cards are correctly completed and filed by room number.
- Checks guests in: greets guest, gets name, finds reservation, room type etc. Confirms room rate with guest, checks authorization of credit card.
- Balances and audits for accuracy room revenue, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
- Completes and transmits daily management and accounting reports and supporting documents;
- Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
- Responds to any questions, provides maps and information as needed such as local restaurants, entertainment and attractions.
- Performs check out tasks: including confirming billing, taking payment, asking for future reservations and printing receipts.
- Takes reservations on the phone.
- Maintains cashier float as supplied, provides currency exchange for guests and prepares cash deposit. Reports any overages and shortages on a daily basis.
- Communicates with housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stay-overs and room changes.
- Programs wake -up calls.
- Follows rules and regulations of the hotel.
- Performs additional duties assigned by Management.

Qualifications:

- Previous experience in a front desk or customer service role is preferred
- Strong communication skills and ability to interact effectively with guests from diverse backgrounds
- Knowledge of hotel operations and guest services is an advantageous

**Job Types**: Full-time, Permanent

Pay: $20.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Extended health care
- Flexible schedule

Flexible language requirement:

- French not required

Schedule:

- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekends as needed

**Experience**:

- Guest services: 1 year (required)
- Hotel experience: 1 year (required)
- Front desk: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

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