Full Time Guest Service Agent

6 months ago

Mississauga, Canada The Waterside Inn Full time

GUEST SERVICES AGENT
DEPARTMENT: Rooms Divisio
REPORTS TO: Guest Services Manager/Supervisors/General Manag

SUMM
RY: Ensures guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the agent to efficiently handle any function of the front office from the reception, to guest accounting, reservations, telephones, and guest check in and out, in accordance with hotel policies and proced

**s. *QUALIFIC**
- NS:*
- Minimum grade 12 ed
- tion.
- Excellent interpersonal, public relations and communication skills
- uired.
- Knowledge of a second language is an asset, preferab
- French.
- Knowledge of Fidelio hotel system and Central telephone system i

**n asse**
- *TASKS:*
- Assures that there is coverage at the front des
- t all times.
- Accurately registers all guests arriving at the hotel in compliance with the credit and identi
- ation policy.
- Checks room block for all VIPs, groups, and special requ
- s for the day.
- Distributes to each department the VIP list and room service requisitions (e.g. Housekeeping requests) and makes sure that they are acc
- tely completed.
- Makes room reservations and operates switchboard and act as Bell
- when necessary.
- Operates the front office computer systems, posts all guest charges and payments incurred during the shift (e.g. laundry, valet parking etc.) and balances shift totals wi
- backup documents.
- Prepares guest keys
- ing key envelopes.
- Ensures all guest registration cards are correctly completed and
- led by room number.
- Car
- s out bucket checks.
- Charges all credit cards using point-of-sale authorization terminals and obtains authorization for those accounts excee
- g house floor limits.
- Maintains cashier float as supplied, provides currency exchange for guests, an
- repares cash deposits.
- Reports overages and s
- tages on a daily basis.
- Attends scheduled staff meetings, training
- nd orientation sessions.
- Communicates with Housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, s
- overs, and room changes.
- Helps to ensure that working relationships are amiable and professional in order to present and maintain a
- itive image for the hotel.
- Reviews and follows policies
- procedures on daily basis.
- Controls and sign out key
- n accordance with procedure.
- Mails or faxes any delayed or requested guest charge re
- pts following privacy policy.
- Works to obtain the best possible occupancy and average daily rate, assessing guests’
- eds and practicing up-selling.
- Is responsible for the maintenance and cleanliness of the
- ck office as well as the front.
- is respons
- e for the tidiness of the lobby.
- Reports to supervisors of any
- st complaints or security issues.
- Makes daily notations in
- Books and follows up as required.
- Is fully prepared for fire alarms, bomb threat procedures and other safety requirements, including the prov
- ng of emergency medical assistance.
- Is familiar with the location of, and h
- to use fire-extinguishing equipment.
- Records and enters all wake-up calls, and messages, and ensures they are given
- the correct time to the corr
- room.
- Opens front door for guests.
- Help
- hem with luggage if necessary or asked.
- Is famili
- with the area attractions, shopping etc.
- Knows the direct
- to and from the Inn to main destinations
- Knows the me
- of transportation of the area in details.
- Performs additional dut

s as assigned by the Guest Services Manager. We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accor
ance with the Ontario Human Rights Code. (OHRC) If you require accommodation in order to participate in the recruitment process, please contact us at 905-891-7770 to provide your contact information. Recruitment Services staff will contact you within 72 hours. Only those applicants selected for an interview will be contacted. The Waterside Inn is an inclusive employer. Accommodation will be provide

in accordance with Ontario’s Human Rights Code. *This job description is not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with this position. It is intended to provide a description of the principle elements essential for the performance of t

job. All job descr

tions are
- bject to chan
- Job Type: Full
- me Schedule:

- Evening shift
- Mo

ay to Friday
- Morning s

hift
- Weekends as needed Work Location: In person

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