Overnight - Service Coordinator
3 days ago
**OUR COMPANY**:
Now celebrating our 35th year in technology and hardware support, we provide a comprehensive, all-in-one, holistic solution for our clients so they can focus on what they do best. Our services include field service, depot repair, warehousing & logistics, program management and more.
**JOB OVERVIEW**:
The Service Coordinator is responsible for the management of Customer driven tickets, projects and dispatch requests and all related tasks, ensuring that all Service Level Agreements are met. Position is overnight.
**REQUIREMENT**:Must be fluent in English; reading, writing and speaking.
**KEY RESPONSIBILITIES**:
As a Service Coordinator, your job responsibilities include, but are not limited to the following:
- Respond to Dispatch requests in a timely manner, as defined by Service Level Agreements
- Communicate with Customers on repair timeframes, status updates and Information requests.
- Liaise between Customers, Vendors, Partners and internal team members, sharing information and updates as required and ensuring commitments are being met per Service Level Agreements.
- Maintain accurate daily data entry into Third Party Systems
- Using Proprietary software, create various Order types based on Customer requirements
- Enter/update inventory items in Proprietary software
- Compile, analyze and action daily work in progress and summary management reports, including preparation of power point summary presentations with daily, weekly or monthly metric results
- Participate in conference calls and meetings, documenting and sharing meeting minutes
- Perform research as required for new vendors, service parts, or product information
- Process payments and refunds for services rendered
- Walk customers through the entire process and be the main customer contact throughout life of service
- Act as liaison between customers and lab technicians
**REQUIRED SKILLS**:
- Fluent in English
- Self-motivator with a positive attitude
- High attention to detail
- Strong listening, comprehension, analytical and problem-solving skills
- Effective administrative, organizational and time-management skills
- Minimum typing WPM of 50
- Excellent oral and written communication skills
- Must be a team player committed to always meeting Customer Service Level Agreements
- Ability to multi-task effectively
**Job Types**: Full-time, Permanent
Healthcare available after 3 months.
Criminal background check required
**Job Types**: Full-time, Permanent
**Salary**: $16.00-$21.00 per hour
**Benefits**:
- Casual dress
- Company events
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overtime
Supplemental pay types:
- Overtime pay
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