Dispatcher

3 weeks ago

Vaughan, Canada Gemstar Security Service Full time

Our organization represents over 20 years experience in providing security solutions against vandalism, theft, physical aggression, personal safety concerns and parking control issues within commercial, industrial and residential markets. We understand and are capable of meeting the special needs and requirements of diverse environments.

Our officers are well-trained professionals with proven decision making abilities, training and experience. They have been carefully screened and chosen for their proven skills in personal communication, crisis intervention, incident de-escalation, situational management, criminal identification and activity monitoring.

Dispatcher required immediately for Overnight Shifts for our Vaughan office

**Major Responsibilities**:
Reporting to Management, responsibilities and essential job functions include but not limited to:

- Conduct safety calls to employees
- Dispatch alarms in a timely manner
- Conduct basic office duties
- Complete tasks in a timely manner
- Writing and sending daily reports to clients and supervisors
- Answering the phone, and filter the information to the right person.
- Operate a multi-line telephone system.
- Receive emergency and non-emergency calls and record significant information.
- Address problems and requests by transmitting information or providing solutions.
- Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
- Prioritize calls according to urgency and importance.
- Use radio, or phone to send guards or vehicles to appropriate locations.
- Monitor the route and status of mobile staff to coordinate and prioritize their schedule.
- Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
- Daily shift confirmations, including tracking book-ons and book-offs.
- Calling on duty guards to follow-up on site status
- Researching businesses and Sourcing out potential sales leads
- Additional Job Duties:

- Dispatch personnel according to written schedules and work orders, or as required by emergency situations,
- Maintain contact with drivers throughout their shifts and address any routing issues they might have,
- Monitor road conditions, construction zones, and accidents in order to revise routes as needed,
- Maintain vehicle operator work records using computerized or manual methods and ensure time sheets and payroll summaries are completed accurately,
- Other duties as requested
- The ability to stay calm under pressure
- The ability to meet deadlines
- Ability to work with others, as well ability to work alone
- Experience with computers,
- Experience with a two way radio and the 10 codes

Able to communicate clearly; both written and verbally

Hours: On Call

**Job Types**: Casual, Seasonal

**Salary**: $17.00 per hour

Schedule:

- 4 hour shift
- Night shift
- On call
- Weekends as needed

**Experience**:

- dispatching: 1 year (required)
- Security Guard: 1 year (preferred)

Work Location: In person

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