End Point Support

4 weeks ago


Remote, Canada BFG Enterprise Services Full time

**END POINT SUPPORT**

**Responsibilities and Duties**:

- Work rotational work shifts including night shifts and be available for standby
- Provide responsive timely remote technical support to end-user by telephone or on-line.
- Maintain, troubleshoot, and repair computer systems, including remote installations.
- Organize meetings with relevant stakeholders to bring timely resolution to complex issues.
- Document steps taken to resolve issues and provide feedback to relevant teams

**Education, Skills and Requirements**:

- Bachelor’s Degree or College Diploma in Computer Science
- Experience installing, configuring, and troubleshooting Microsoft Windows 10 Workstation
- Experience with WorkspaceOne, SCCM, Powershell, Linux, iOS and Android
- Understanding of IPv4 Networking and key components / topologies
- Understanding of AD, Group Policy Objects.
- MS Excel.

**_Devices OS Knowledge: _** Windows 10, Apple, Android, Linux
- **Hardware knowledge**: _ Dell, HP, iPad, iPod, Ricoh, Zebra + handheld and document scanners.
**_Soft skills: _** Communication, problem solving, independent learning, self-motivated, creative.
- **Language**: _ Bilingual (English & French) would be preferred.

**Work Environment**:

- Remote Support by Telephone or on-line
- Rotational Shift Work
- Available Occasional On-Call

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Application question(s):

- Do you have a Bachelor’s Degree or College Diploma in Computer Science?
- Do you have experience installing, configuring, and troubleshooting Microsoft Windows 10 Workstation?
- Do you have experience with WorkspaceOne, SCCM, Powershell, Linux, iOS and Android?
- Do you have previous Deskside services or technical support experience?
- Are you bilingual (English and French)?
- Are you able, willing and available to work rotational shifts to fully support our internal and external customers with 24/7 service?
- Are you able and willing to work on rotating standby, on-call and call-backs to provide assistance after hours, as required?
- Are you able, willing and available to work overtime?
- Are you legally entitled to work in Canada?
- What are your minimum rate/salary expectations?

Work Location: Remote



  • Remote, Canada Cloudli Communications Full time

    **Bilingual French/English - bilingue français/anglais** **Who we are looking for**: Cloudli’s team is currently looking for a Technical Support Agent. - Do you take pride in listening to customers and resolving their challenges, whether it's technical, training or operational in nature? - Are you the kind of person who has excellent troubleshooting and...


  • Remote, Canada Union Strategies Inc Full time

    **Technical Support Specialist duties and responsibilities** Your strong IT technical skills, problem solving skills, and time-management skills are exactly what we’re looking for. Some of the main duties and responsibilities include: - Communicate with clients to diagnose technical issues - Provide step-by-step instructions to fix technological issues -...


  • Remote, Canada UEAT Full time

    **À PROPOS DE UEAT** **Basée au Canada, UEAT crée des solutions de commande en ligne novatrices pour aider les chaînes de restaurants et les restaurants indépendants en Amérique du Nord à accroître l'expérience de leurs clients ainsi qu’à améliorer leurs marges de profit grâce à une gamme de solutions de commande en ligne et de paiement...

  • Ev Project Manager

    1 month ago


    Remote, Canada Solutions30 Full time

    EV Project Manager - Home Based with periodic attendance at head office and client locations - Description Are you looking for a fulfilling role that caters to your managerial instincts? If so, we’d love to hear from you! At Solutions30, we recognise the ever-increasing need for EV charging points and as such, aim to fulfil that need to its full...


  • Remote, Canada Tram 7 inc. Full time

    _COORDONATEUR / COORDONATRICE SUPPORT AU SERVICE CLIENT ET GESTION DES CONTR _ **À propos de nous** Tram 7 inc. est une petite entreprise située à Montréal, QC. Notre entreprise est professionnelle, inclusive et valorisante. Points clés de notre environnement de travail: - Environnement dynamique - Horaires de travail flexibles **Description de...

  • Financial Controller

    1 month ago


    Remote, Canada One Care Home & Community Support Services Full time

    **Change a life with life changing work!** Join ONE CARE and be part of a collaborative team where we pride ourselves on the quality of our programs, excellence in service delivery, and our reputation as an innovator and leader in the local community. ONE CARE Home & Community Support Services is a community based, charitable, Not-For-Profit health...


  • Remote, Canada Wagepoint Full time

    **Who We are**: - At Wagepoint, we’re good people. Sure, maybe we’re biased. But that’s only because Wagepointers bring the best versions of ourselves to do some of the best work in our careers.- We’re an authentic team who bring our diverse backgrounds, ideas, experiences and cultures together to make payroll magic. Speaking of, we “pull rabbits...


  • Remote, Canada Agilean Full time

    Chez Agilean, on se lève tous les matins pour aider les entreprises à être plus compétitives sur des marchés mondiaux. Depuis le début on est une équipe de gens passionnés par les dernières technologies et les meilleures pratiques d'affaires. C'est pourquoi on propose ALIX - Assistant IntelligentTM, un logiciel SaaS accessible pour PME...


  • Remote, Canada iLink Systems Inc. Full time

    **Position: Technical Project Manager with Azure stack, Salesforce** **Location: Canada-Remote** **Duration: 12+ Months** **Key Responsibilities**: - **Technical Documentation Skills**: Develop and maintain technical documentation including user manuals, system specifications, API documentation, and other relevant materials. Ensure documentation is...


  • Remote, Canada Modern Campus Full time

    **Who we are** Modern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity. The Modern Campus engagement platform powers solutions for non-traditional student management,...


  • Remote, Canada VON Canada Full time

    **Requisition Details**: Employment Status: Regular, Full Time (1.0 FTE) Program Name: Employee Services Support Number of Hours Bi-Weekly: 75 Work Schedule: Days **Job Summary**: The Manager Payroll Employee Services leads the team of Employee Payroll Verification Coordinators, Employee Payroll specialists and Employee Payroll Representatives to ensure...

  • Financial Planning

    1 month ago


    Remote, Canada Alpha Auto Group Full time

    Alpha Auto Group is a rapidly growing company and one of the leading privately owned automotive dealer groups in North America. The company operates 15 large scale dealerships in both Canada and the U.S., representing a suite of luxury and volume focused OEM brands from Audi, Mercedes-Benz, BMW to Toyota, Honda, Ford and Subaru and looking to double in size...

  • Bookkeeper Bc-based

    1 month ago


    Remote, Canada LARCO-HR Full time

    **Bookkeeper - Remote - BC-Based Employee** We are an e-commerce fulfillment platform designed to support customers logístical requirements throughout North America. Through a combination of company owned assets and partnering with best in class warehouse, middle-mile providers, and final mile couriers throughout North America, Straightship offers...


  • Remote, Canada Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...


  • Remote, Canada Affinity.co Full time

    Our People team is seeking a hands-on practitioner to manage the strategy, design, and execution of our People technology, processes, and policies that optimize the role of the People team at Affinity. The person will bring a fresh approach and insight into how the People and Talent teams can provide the best experience for our employees, from access to...


  • Remote, Canada HomeOptions Full time

    Rocket with us, wherever you want to be - Remote-first opportunities We are a rapidly growing $100M real estate tech start-up based in San Francisco. After closing a major seed/series A round, we are rapidly expanding our team. We believe talent is not restricted by physical location and we want to make sure our team members can work from wherever they feel...

  • HR Generalist

    1 month ago


    Remote, Canada Innovatia Inc. Full time

    Innovatia Inc. is an industry-leading knowledge management company with a global list of clients across multiple industries, including Telecommunications, Energy, Oil & Gas, and Finance. Named as a Top 100 Employer in Canada and one of Atlantic Canada's Top 25 Employers, we provide our world class customers with end-to-end knowledge solutions including...

  • Bookkeeping Lead

    7 days ago


    Remote, Canada SummitPath Bookkeeping Inc. Full time

    **Who we are**: SummitPath’s core purpose is to deliver an exceptional and collaborative experience that allows its business owner clients to sleep better at night, knowing that they have someone looking out for them and their business. SummitPath team members pride themselves in their ability to build deep trust, strong relationships, and connect on a...


  • Remote, Canada Custom Software Solutions Inc. Full time

    **Who We Are** Custom Software Solutions Inc. (CSSI) is one of the fastest-growing automation software suppliers to the Canadian Insurance Industry. CSSI currently employs over 125 staff members, consisting of insurance industry professionals, certified computer technologists and programmers, trained support staff, and certified general accountants. The...

  • Territory Manager

    4 weeks ago


    Remote, Canada Elmers Manufacturing Full time

    At Elmer's we’ve been equipping farmers with innovative solutions for over 40 years. Owning and operating our own farm we understand farmer’s wants and needs. Harvest after harvest, our mission is to produce world-class farm equipment for the needs of the progressive farmer. Our reputation for reliability, cutting edge engineering team, and the recent...