Clinic Administrator

3 months ago

Calgary, Canada TRELLIS SOCIETY FOR COMMUNITY IMPACT Full time

**Hi. We’re Trellis.**

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges.

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis - and we’re always growing

**Our Values**

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.
- ** Courage**: We willingly embrace growth, and don’t see it as optional
- ** Empathy**: We relentlessly care about the growth of others and won’t let anyone go unsupported
- ** Learning**: We choose to grow through uncertainty, even when the status quo feels easier
- ** Impact**: We go beyond what seems doable and prove that growth is possible.

**Our Commitments**

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

**What Trellis Offers**

We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits:

- Flexible Health & Wellness Benefits
- RRSP Group Savings Plan
- Free and confidential support through the Employee & Family Assistance Program
- Paid Vacation, Sick Days, Wellness Days and your Work Anniversary off
- Ability to swap statutory holidays for other days of importance to you
- Consistent Training & Development Opportunities
- Diversity and Inclusion embedded into everyday practice.

**The Role: Clinic Administrator (full-time)**

The Clinic Administrator offers the Clinical Team support through client, office and technology management. The administrator is the primary point of contact for all clients, and sees them throughout their time with Trellis, while building relationships with other teams in the agency.

**Key Duties and Responsibilities**

**Office Management**
- Primary point of contact for mental health therapy and family-based services.
- Answers phone line and provides information of Trellis services as well as other agency information. Supports people in becoming connected to the service most appropriate for them. Uses a trauma informed approach in listening to client needs and offering the appropriate service or waitlist.
- Coordinate Clinic needs include supporting management of databases, and onboarding and off-boarding clients.
- Provides a range of administrative and organizational support including billing, invoicing, data tracking, and caseload management.
- Communicate gaps in data collection to appropriate sources.
- Mitigation of system navigation and the ability to problem solve, hold boundaries, give internal and external referrals to services that may be a better fit and explain the parameters of waitlist function.
- Follow up with clients on waitlists to inform of expected wait times.
- Ability to support internal referral management and development systems across services and portfolios.

**Facilities and IT Operations**
- Supports the successful onboarding and offboarding of all clinical clients.
- Input new clients into databases.
- Ability to form relationships with multiple teams and services.
- Assisting with monthly and quarterly audits of Jane App, Caseload reviews and Greenspace.
- Other projects as assigned.

**Knowledge and Skills Expectations**
- Two years office management and/or executive assistance and/or Crisis Line experience.
- Outstanding interpersonal, communication, time management and organizational skills.
- Strong self-awareness, humility to seek support and consult.
- Must be able to lift 30lbs
- Excellent use of Microsoft Office Suite
- Dynamic nature who can integrate large amounts of information to funnel clients to appropriate services
- An excellent multi-tasker and ability to prioritize, while taking a proactive approach to problem solving.
- Upon hire, can provide a clear Criminal Check with Vulnerable Sector Search and Child Welfare Intervention Check.

**Reporting Relationship**

This position directly reports to the Director of Clinical Practice.

**Join Our Growing Team**

The resounding impact we hav

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