Application Specialist

4 weeks ago

Ottawa, Canada Eperformance Inc. Full time

Welcome to the world of cutting-edge technology and business transformation As you embark on a journey with our company specializing in **Microsoft Power Platform** projects, you are entering a realm where innovation meets efficiency, and where solutions are crafted to empower organizations on their path to digital excellence.

As you join our talented and diverse workforce, you'll find yourself immersed in an environment that encourages creativity, fosters continuous learning, and thrives on the challenges presented by dynamic business landscapes.

Welcome to a workplace where every project is a chance to innovate, every challenge is an opportunity to grow, and every success is a testament to the collective expertise and dedication of our team. To ensure that we continue to offer the best service to our clients, we are currently recruiting for a skilled and motivated **Intermediate Application Specialist** to join our Customer Success team to assist customers in planning and understanding the best ways to utilize CRM software or Eperformance products based on the customer’s business needs or business plans.

**Duties and Responsibilities**:

- Learning the company’s products (Grant+, Security+) in detail, responding to customer inquiries and feedback, providing technical support and/or training customers.
- Helping customers plan and understand the best ways to utilize CRM software or Eperformance products based on the customer’s business needs or business plans.
- Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CRM
- Working closely with our Business Analyst(s) to ensure requirements are being met through the configuration of the software
- Extend the capability of CRM through the creation of new entities, forms, workflows, and reports
- Assist in data migration planning & implementation activities
- Periodically configure solutions based on customer requirements and on occasion participate/assist in solution testing and quality assurance activities, including code walkthroughs with junior developers
- Take a hands-on approach to troubleshooting and data cleanup as necessary when Customer success tickets for support are logged.
- Scheduling 1-on-1 sessions with customers to address in-depth issues
- Maintaining a Knowledge Base of resolutions to common training and customer issues
- Training customers on a variety of technologies such as: Microsoft Office 365, Dynamics 365, Power Platform
- Coordinating responses and documenting solutions for complex issues involving Dynamics 365, Power Platform and Azure
- Assisting in Knowledge Transfer and Training (KTT) material creation & delivery of new and cutting-edge technical topics
- Participate in scrum ceremonies to ensure work is on schedule

**Qualifications**:

- Bachelor’s Degree or Diploma in Computer Science, Engineering or a related field **OR** equivalent professional experience combined with a post-secondary program.
- Must be fluent in English (written and spoken)
- **MUST** have or be eligible to obtain PWGSC's Enhanced Reliability Security Clearance, or higher
- Microsoft Certifications in Dynamics 365, Microsoft Power Platform, Microsoft Azure is considered an asset
- Experienced in solving issues and developing workarounds and proposing alternative solutions.
- Experience with Agile methodologies a plus
- Experience working in multiple industries is preferred
- Able to operate independently and within a team environment
- Motivated to work in a fast-paced environment with changing priorities and deadlines

**Job Types**: Full-time, Permanent

Pay: $68,000.00-$85,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Ottawa, ON K2P 1L4

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