E-comm Trading
3 months ago
As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.
Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.
**About the Team**:
- The Ecommerce Web Merchandising Specialist is primarily responsible for utilizing our core systems including Salesforce Commerce Cloud / SFRA, Content Square, Einstein, and Adobe Analytics to flawlessly execute our online trading strategy and continuously optimize the consumer journey while maximizing sales on the US website._
**Your Role as an E-Commerce Trading & Site Merchandising Specialist, CA**:
- _As a category owner, you will be expected to develop and execute a comprehensive category strategy aligned with Pandora’s overall business objectives. Identify customer behavior, market trends, and competitive landscape to drive category growth and differentiation._
- _Drive revenue growth through effective planning, execution, and optimization of ecommerce initiatives. Analyze sales data, monitor key performance indicators (KPIs), and identify opportunities for growth and improvement._
- _Analyze and report on daily / weekly / quarterly category and site performance to provide recommendations for actionable optimizations, documenting results, and sharing best practices._
- _Manage the Salesforce Commerce Cloud / SFRA Business Manager ecommerce platform, partnering with other site merchandising specialists to execute the day-to-day site merchandising and trading tasks as well as executing campaign activations on the Pandora US site._
- _Optimize navigation, sorting, PLP filters/search refinements and onsite search identifying opportunities; drive changes based on internal customer behavior, external search, and competitive insights._
- _Strategize, optimize and execute the activation of new product launches and approved campaigns in line with the Americas and Global guidelines._
- _Optimize onsite search performance weekly and reduce no search results._
- _Optimize product sorting within categories as well as search results pages_
- _Drive strategic initiatives to create a seamless customer experience. Work closely with Testing & Personalization team to execute and iterate on A/B tests to optimize and personalize the consumer journey._
- _Think like a customer: Continuously improve the online customer experience by analyzing customer behavior, conducting user testing, and implementing enhancements to increase conversion rates, reduce bounce rates, and improve customer satisfaction._
- _Partner with agency and global team to develop and execute SEO strategies._
- _Coach the team members on SFCC Business Manager, and share knowledge & key insights, platform releases & functionality with the wider team._
- _Build strong internal relationships with US ECommerce, merchandising, operations and wider marketing & Global ECommerce team. Collaborate with and learn from colleagues in similar roles globally. _Align on key initiatives and responsibilities._
**Craft your career with us if you have**:
- _3 - 5 years’ proven experience in site merchandising or category management_
- _1-3 years experience in Salesforce Commerce Cloud (formerly Demandware) / SFRA Business Manager_
- _Deep understanding of site merchandising KPIs and optimization strategies_
- _Proficient in web analytics tools. Content Square, Adobe Analytics, or similar BI tools preferred._
- _Strong understanding of UX principles and best practices_
- _Salesforce Commerce Cloud / SFRA Business Manager experience required_
- _Adobe Analytics experience (or similar, Google Analytics) required_
- _Content Square experience is preferred_
- _Must be analytical and data driven. Analyze data quantitatively & qualitatively, and use customer behavior data and metrics to back up assumptions and identify opportunities_
- _Experience with SEO, Internal and External Search optimization, and A/B testing is required_
- _Strong attention to detail and quality of work, excellent organizational and project management skills_
- _Must be able to perform well in a deadline-driven, rapidly changing environment._
- _Ability to develop and execute strategic plans and initiatives_
- _Strong communication and collaboration skills. Ability to work cross-functionally._
- _Self-motivated, pro-active and results orientated._
- _Strong verbal, written and PowerPoint presentation skills_
- _Quick learner and adapt to a professional and high-performance work environment_
- _Adaptability and Continuous Learning - the landscape is continuously evolving, as a member of the Ecommerce team you should be adaptable and open to learning new technologies, industry tren
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