Case Manager

2 weeks ago

Toronto, Canada Legal Aid Ontario Full time

Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.
If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.
Primary function
Reporting to the Provincial Case Management Office (PCMO) Manager, the Case Manager will be required to monitor quality, control costs and set budgets for the defence of Legal Aid Ontario’s and the Ministry of the Attorney General’s most complex, high-cost, high-jeopardy and high-risk criminal cases.

**Home Location**: Provincial Office - Toronto

**Secondary/Other Location**: Not applicable
Key accountabilities
- Analyze defence strategies in criminal law cases, negotiate, determine and/or recommend budgets for high-risk, high-cost criminal cases to LAO’s Executive Management and oversee the approval process
- Full responsibility for acting as a case manager including providing feedback, advice and resources to lawyers when required and monitoring the progress of cases
- Prepare summaries to internal and external experts where necessary to support the merit decision-making process.
- Track and report key metrics to ensure the programs are effective, efficient and high quality
- Work with internal and external stakeholders to ensure high standards are set for establishing and achieving expected results
- Implement new or improved processes, technologies and/or approaches to the delivery of the BCM, Protocol and Mid-level case management programs
- Provide input to panel management at LAO
- Attend court to monitor cases as required
- Other duties as required

Required skills & experience
- Member in good standing with the Law Society of Ontario
- Criminal law trial experience
- Substantial knowledge of appellate jurisprudence in criminal law, mental health law and prison law.
- Solid understanding of criminal law and its related statutes, evidence law and criminal procedure
- Superior written and verbal communication skills
- Superior, demonstrated collaborative skills
- Analytic and strategic skills
- Able to manage uncertainty, to identify and prioritize information and to make fast judgement calls
- Able to quickly and accurately process and simplify complex information
- Able to make difficult decisions while maintaining positive relationships
- Able to balance competing stakeholder interests and demands within financial constraints
- Adaptable, able to respond to shifting deadlines and competing priorities
- Self-Management, able to work independently, able to maintain composure and equilibrium, work effectively and remain objective when dealing with distressing facts
- Diplomatic and discreet
- A high public service ethic
- Word, Outlook, Excel, PeopleSoft and/or Portal proficiency

**Preferred Skills and Experience**:

- Experience managing financial and administrative functions with experience in financial analysis
- Experience in the areas of criminal law
- Knowledge in the areas of mental health law and prison law
- Understanding of LAO’s panel management processes
- District Area Office knowledge or experience
- Experience communicating with governmental and agency stakeholders
- Mediation and negotiation training or experience
- French proficiency is considered an asset

This position is represented by The Society of United Professionals and the employee will be governed by the provisions of the collective agreement and union dues will be deducted bi-weekly from date of hire.

First preference will be given to current members of The Society of United Professionals.

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Equity Statement

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to diversity and inclusion. Accommodations are available upon request.
Legal Aid Ontario encourages applicants from equity seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis descent, persons with disabilities, women, members of racialized communities and the 2SLGBTQ+ community. We recognize the value of diversity, equity and inclusion and are committed to addressing systemic barriers, and attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

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