Customer Service Representative B2B/ecommerce

3 months ago

Surrey, Canada Mercana Full time

Mercana is one of North America’s leading home furnishings wholesalers, with interior designer and retail partners around the globe. As a “design-first” company, we produce unique pieces for the home each season including items such as wall art, furniture, lighting and home décor accessories.

**Summary**

**Responsibilities**
- Use our system to track orders from all e-commerce marketplaces and key accounts
- Reviews shipping and receiving documents for accuracy
- Monitor consumer inquiries/tickets and product reviews for action and feedback
- Works closely with eCommerce Managers on Customer Inventory feeds and settings
- Identifies and troubleshoots inaccuracies across product and inventory data
- Inputs and maintains customer part numbers and other relevant data
- Monitors inventory and sales data to identify possible improvements or increased forecasts
- Ensures sales orders are reconciled within internal database across all sales channels
- Provide product and curated assortment setup sheets/quotes when required
- Provide customer freight updates and tracking when required

**Qualifications and Skills**
- Experience working in a B2B office environment or with a large volume customer/account
- Confidence using sales/inventory software; being tech savvy is an advantage
- Having worked with eCommerce Portals and EDI documents previously is an asset
- Ability to read and interpret inventory reports, sales reports, and packing slips
- Ability to effectively work within a team environment
- Possesses knowledge of the range of products and services
- Demonstrate problem solving abilities
- University Degree/ College Diploma and/or equivalent experience

**What’s in it for you?**

At Mercana, we want to ensure that we are continually investing in our greatest resource - our people. We hope to make your employment experience with us the best it can be with employee perks and benefits that contribute to a balanced and enjoyable lifestyle for you and your family.

**Here is what you can expect from us**:

- Flexible work schedule
- Company funded events (virtual and in person)
- Tons of opportunities to advance your career
- Access to exclusive discount offers and deals for Mercana staff
- Annual performance incentives offered based on overall company objectives being met
- Subsidized training and education
- Extended health and dental benefits for you and your family
- A dynamic work environment with a great group of people

**Salary Range**: $40,000 - $45,000 per year

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