Operations Specialist

3 months ago

Surrey, Canada Mercana Full time

**Company**

Mercana is one of North America’s leading home furnishings wholesalers, with interior designer and retail partners around the globe. As a “design-first” company, we produce unique pieces for the home each season including items such as wall art, furniture, lighting and home décor accessories.

**Summary**

**Responsibilities and Duties**
- Use our system to track orders from all e-commerce marketplaces and key accounts
- Reviews shipping and receiving documents for accuracy
- Monitor consumer inquiries/tickets and product reviews for action and feedback
- Works closely with eCommerce Managers on Customer Inventory feeds and settings
- Identifies and troubleshoots inaccuracies across product and inventory data
- Inputs and maintains customer part numbers and other relevant data
- Monitors inventory and sales data to identify possible improvements or increased forecasts
- Ensures sales orders are reconciled within internal database across all sales channels
- Provide product and curated assortment setup sheets/quotes when required
- Provide customer freight updates and tracking when required

**Qualifications and Skills**
- Experience working in a B2B office environment or with a large volume customer/account
- Confidence using sales/inventory software; being tech savvy is an advantage
- Experience working with eCommerce Portals and EDI documents previously is an asset
- Ability to read and interpret inventory reports, sales reports, and packing slips
- Ability to effectively work within a team environment
- Possesses knowledge of the range of products and services
- Demonstrate problem solving abilities
- University Degree/ College Diploma and/or equivalent experience

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