Manager, Process

3 weeks ago

Toronto, Canada CPP Investments Full time

Company Description
**Make an impact at a global and dynamic investment organization**

When you invest your career in CPP Investments, you join one of the most respected and fastest growing institutional investors in the world. With current assets under management valued in excess of $500 billion, CPP Investments is a professional investment management organization that globally invests the funds of the Canada Pension Plan (CPP) to help ensure long-term sustainability. The CPP Fund is projected to reach $3 trillion by 2050. CPP Investments invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments, and is headquartered in Toronto with offices in Hong Kong, London, Luxembourg, Mumbai, New York City, San Francisco, São Paulo and Sydney.

CPP Investments attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:

- Diverse and inspiring colleagues and approachable leaders
- Stimulating work in a fast-paced, intellectually challenging environment
- Accelerated exposure and responsibility
- Global career development opportunities
- Being motivated every day by CPP Investments’ important social purpose and unshakable principles
- A deeply rooted culture of Integrity, Partnership and High Performance

If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here’s an opportunity for you to invest your career at CPP Investments.

**Job Description**:
**Key Responsibilities**:

- Support process redesign workings to ensure alignment of work to the appropriate areas within our operating model
- Develop and implement process governance strategies including quality control processes, to support measuring the operational efficiency and accuracy of work completed by the Talent Solutions & Services team
- Establish KPIS and analyze case content, partner feedback, and supporting metrics to identify opportunities for improvement
- Develop tools and tactics for process redesign, integrating Lean methodologies that can be leveraged by internal partners
- Collaborate with HR Technology to ensure case management system reporting, measurements and dashboards align to key performance indicators
- Facilitate and document process design and redesign sessions to ensure optimal efficacy and value of change, integrating Lean and Project Management methodologies towards improved delivery and results for Talent Solutions & Services owned processes
- Facilitate collaborative best practice sessions with COE partners to share knowledge/tools/templates and establish a standardized optimization approach for Talent
- Partner with COEs, Solutions & Services and HR Technology to prioritize and execute critical changes related to identified opportunities that enhance the digitally enabled end-user experience
- Act as Subject Matter Expert in key program/policy change discussions, representing Talent Solutions & Services, with a mindset of continuous improvement
- Leverages user experience design thinking to formulate solutions e.g., facilitating user experience sessions to test process/experience for upcoming changes
- Provide business requirements, support in testing, and develop end-user process guides and documentation

**Partnerships & Communications**:

- Regularly communicate with all levels of the organization on operational metrics and process opportunities
- Regularly partner with the HRBP and COE leaders to influence process efficiency and improvement
- Collaborate with HR Technology team to articulate design requirements and demonstrate return on investment for any proposed technology updates, ensuring system changes are prioritized effectively
- Partner with the Talent Reporting & Analytics team to design operational dashboards and metrics
- Maintain relationships with other external teams in relation to critical HR processes

**Qualifications**:
**Skills and abilities**:

- Minimum of 3 years process re-engineering and process mapping experience
- Business acumen, and expertise in operational excellence
- ServiceNow HRSD experience would be preferred
- Project Management experience an asset

**Preferred Qualifications**:

- Ability to connect the dots on process design and understand / foresee impact of changes to key stakeholders / processes / systems
- Able to strategize process solutions by completing cost-benefit analyses, gaps analyses to assist with prioritization decision-making
- Able to design and interpret data sets and identify patterns that inform business decisions, with a keen eye for detail and accuracy
- Excellent problem-solving skills
- Strong communications skills with the ability to articulate complex ideas to both technical and non-technical stakeholders
- Demonstrated ability to work collaboratively in a team environment with cross-functional partners
- Ability to manage multiple project

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