Business Support Analyst

1 month ago

Ottawa, Canada Bank of Canada Full time

**Business Support Analyst**

**Take a central role**
The Bank of Canada has a vision to be “a leading central bank—dynamic, engaged and trusted—committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in a diverse and inclusive organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in an environment where we are reinventing central banking, renewing ways of doing business and reinforcing a culture of innovation.

Find out more about the next steps in our Recruitment process.

**What you will do**
Working in the Communications Department, you will be responsible for providing a range of business support and administrative services to the department. You will collaborate closely with the Business Analyst to support the conduct of business processes, such as reporting on budgets, contracts and collecting statistical information. You will also coordinate and implement administrative operations. Key clients will include the senior and extended leadership team, as well as teams across the department.

More specifically you will:

- Participate in organizational effectiveness initiatives and support business operations, collaborating with the Business Analyst and acting as back-up for certain activities.
- Help prepare dashboards, documents, or reports, including some data gathering and processing as required.
- Coordinate and maintain administrative support function (departmental day-to-day administrative operations, procedures, logistics and requirements), ensuring that the office runs smoothly, and that managers can focus their efforts on strategic issues.
- Manage the schedules and communications of the department's senior leadership team, including travel arrangements, and ensure appropriate follow-up on action items.
- Provide logístical services for large meetings or meetings involving multiple parties or external participants.

**What you need to succeed**
- Expert-level knowledge of Outlook and Word
- Advanced-level knowledge of Excel and Power Point
- Knowledge of SharePoint and record management principles
- Ability to adjust to frequent changes, quickly problem-solve and take initiative while exercising sound judgment
- Excellent organization skills: ability to anticipate needs and react quickly to new circumstances
- Strong interactive communication skills are crucial given interactions with leadership team, as well as discretion, tact and diplomacy
- Experience in developing and maintaining a network of relationships with clients, internal colleagues and external contacts.

**Assets**
- knowledge of enterprise software such as SAP
- knowledge of business intelligence tools such as Power BI

**Your education and experience**
This position requires post-secondary studies with a minimum five years of relevant work experience. An equivalent combination of education and experience may be considered.

**What you need to know**
- Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
- Priority will be given to Canadian citizens and permanent residents
- Security level required: Be eligible to obtain Reliability
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
- In response to the COVID-19 pandemic and further to public health guidelines, preventative measures are being taken to ensure health and safety during the recruitment process. All interviews are conducted virtually.

**Hybrid Work Model **#LI-Hybrid**

The Bank is conducting a trial of a hybrid working model which provides employees with the flexibility to telework for significant portions of each month. During the trial, employees will be expected to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person and to build connections with colleagues. For the majority of employees, it is expected that onsite time will range from 5 to 10 days per month, depending on your role. You must live in Canada, and within reasonable commuting distance of the office.

**Vaccination Policy**What you can expect from us**
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.
- Salaries are based on qualifications and experience and typically range from $58,250 to $68,530 (job grade 13)
- Depending on performance, you may be eligible for performance pay for successfully meeting (3 to 5% of your base salary

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