Customer/consumer Care Representative

2 months ago

Whitby, Canada Avery Products Canada Full time

Located in Whitby, Ontario, we’re a well-known brand (Labels, Cards & Crafting items, Binders, Index Dividers, Sheet Protectors, Hi-Liters & Markers) selling both Consumer Packaged Goods and Direct-to-Consumer custom printing with the need for superior personnel to help bring their expertise to our growing organization. With a customer-centric focus, we are dedicated to providing exceptional products & service from our Manufacturing & Distribution facility.

At Avery Canada, it is important to us that our customers, consumers andour employees are happy. We strive to provide a great company culture with departmental and company-wide team events, paid holidays (including your birthday off), education assistance plan, annual fitness credit and a bonus program that rewards our collective success. Of course, we offer a competitive health and dental plan, a pension plan (with matching), life insurance and both long and short-term disability programs. We have a busy but fun work environment, approachable management and an overall friendly work environment.

We are a two-minute walk to the Lake Ontario waterfront park in Whitby with grassy places, walking paths, a picturesque pier, picnic tables and even a food truck Bottom line, we think you will like it here - we have some 40+ year tenured employees

This position is Monday to Friday, from 8:00 am to 4:30 pm with the occasional overtime. If you are passionate about customer service, a great problem solver and like to work in a fast-paced environment, we want to meet you

**Primary Responsibilities (PCN)**:

- Primarily assist the pc/nametag line of business
- Enter and manage multiple orders at a time. Ensure changes are made and that customer deadlines are met
- Work with customers on product selection, product pricing and availability, shipping inquiries and order status questions
- Research and resolve customer issues using excellent problem solving skills
- Create, edit and verify quotes and orders before release
- Relationship building with new and existing customers
- Effectively work with sales to ensure customer satisfaction
- Effectively manage the customer contact database
- Attend trade shows, if required
- Consistently work in a safe manner
- Assist customer service and consumer service as required
- Provide support in project work, other special requests and duties as assigned

**Customer Responsibilities**:

- Proactively manage customer transactions from order to payment cycle
- Enhance key contact relationships with customers through impeccable customer support
- Manage customer orders to fill performance expectation, minimize service impact and manage spike demand
- Liaise with internal/external customer to gather information to better understand and solve their needs
- Support manufacturing and distribution operations

**Consumer Responsibilities**:

- Identify areas of complaint and work with consumer on solutions
- Liaise with other departments to resolve consumer issues
- Adapt to changing products and be able to interpret new information and convey to consumers when required
- Daily filing and monthly archiving in accordance with company procedures
- Distribute samples for consumer requests in a timely manner, as requested

**Qualifications, Skills and Experience**:

- Secondary School Diploma required
- 2+ years strong Customer Service and order management experience
- Experience with soft sales an asset
- Excellent interpersonal, written and oral communication and customer service skills
- Experience with online chat and ecommerce/web sales
- Proficient in Microsoft Outlook, Excel and Word
- Experience with art/graphics and able to form opinions
- EDI experience an asset
- Experience working in promotional products and event planning industry an asset
- Forward thinking and solutions oriented with ability to come up with plan B and plan C
- Self-motivated, self-directed, goal oriented, adaptable and well organized individual who is comfortable working independently and who can handle and drive multiple deadline projects simultaneously
- Strong prioritization, problem solving, root cause analysis and attention to details skills
- Ability to learn quickly and juggle multiple priorities in a fast paced environment
- Ability to build strong collaborative relationships and be a team player
- Ability to receive constructive feedback in a positive manner
- Ability to work flexible hours to support customers across Canada
- Ability to travel domestically and internationally if required
- Bilingual French/English as asset

Schedule:

- Monday to Friday

COVID-19 considerations:
Covid-19 vaccination policy and protocols are in place.

**Experience**:

- Customer service: 2 years (required)
- order management: 2 years (required)

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Whitby, Canada CBI Health Full time

    **Full time Customer Service Representative - Durham/ Peterborough Region (In-office role) - Temporary Contract** We are currently seeking a Customer Service Representative for the Personal Support Service and Private Services Program. As a Customer Service Representative you’ll be part of a team assisting the Personal Support Services program. You must...

  • Customer Care Representative

    9 hours ago

    Whitby, Canada Ontario SPCA and Humane Society Full time

    **Who We Are** The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a...

  • Client Service Representative

    2 months ago

    Whitby, Canada Community Care Durham Full time

    **Client Service Representative** **(Temporary Full-Time - 6 Month Contract)** Community Care Durham is seeking a Client Service Representative to join our team. The Client Service Representative reports to the Community Program Supervisor and coordinates services with client and or care partner for excellent service delivery. **Responsibility includes...

  • Client Service Representative

    1 month ago

    Whitby, Canada Community Care Durham Full time

    **Full-Time Client Service Representative** Community Care Durham (CCD) is seeking a Full-Time Client Service Representative who will act as the first point of contact for existing and new CCD clients through inbound and outbound calls. The Client Service Representative maintains positive relationships with clients by addressing their service requests and...

  • Client Service Representative

    4 days ago

    Whitby, Canada Community Care Durham Full time

    **Full-Time Client Service Representative** Community Care Durham (CCD) is seeking a Full-Time Client Service Representative who will act as the first point of contact for existing and new CCD clients through inbound and outbound calls. The Client Service Representative maintains positive relationships with clients by addressing their service requests and...

  • Client Service Representative

    2 weeks ago

    Whitby, Canada Community Care Durham Full time

    **Full-Time Client Service Representative** Community Care Durham (CCD) is seeking a Full-Time Client Service Representative who will act as the first point of contact for existing and new CCD clients through inbound and outbound calls. The Client Service Representative maintains positive relationships with clients by addressing their service requests and...

  • Customer Care Professional

    4 weeks ago

    Whitby, Canada 360insights Full time

    Description Job DescriptionSummary:A Customer Care Professional acts as the main point of contact for consumers and sales associates who call or email in regarding a concern with their incentive program (SPIFF, Rebate, Co-Op, Maintaining a stress-free experience for the customer, the Client Care Professional will provide efficient and dedicated service...

  • Customer Care Professional

    1 week ago

    Whitby, Canada 360insights Full time

    Description Job DescriptionSummary:A Customer Care Professional acts as the main point of contact for consumers and sales associates who call or email in regarding a concern with their incentive program (SPIFF, Rebate, Co-Op, Maintaining a stress-free experience for the customer, the Client Care Professional will provide efficient and dedicated service...

  • Customer Service Representative

    2 weeks ago

    Whitby, Canada Leon's Furniture Full time

    LOOKING FOR AN AMAZING CAREER OPPORTUNITY? WITH CANADA’S MOST SUCCESSFUL HOME FURNISHINGS RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GO! Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success...

  • Customer Service Representative

    9 hours ago

    Whitby, Canada Atlantic Coated Papers Full time

    **About us** Atlantic Coated Papers (ACP) offers the most cost-effective extrusion coated and extrusion laminated custom solutions for clients throughout North America. The experience, tenacity and focus of our associates is what sets us apart. Our work environment includes: - Modern office setting - Work-from-home days **Job Summary**: **Duties**: -...

  • Customer Service Representative

    4 days ago

    Whitby, Canada Leon's Furniture Full time

    LOOKING FOR AN AMAZING CAREER OPPORTUNITY? WITH CANADA’S MOST SUCCESSFUL HOME FURNISHINGS RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GO! Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success...

  • Customer Service Sales Representative

    2 months ago

    Whitby, Canada Invitica Solutions Full time

    Are you experienced in the Customer Service and Sales field and looking to utilize your customer-centric approach to business development? Invitica Solutions is Durham's leading firms in Customer Service, Sales, and Business Development. We are dedicated to providing our clients with the utmost care and have a history of delivering profitable results and...

  • Customer Service Representative

    7 days ago

    Whitby, Canada Wellwise Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** **Location**: 1801 Dundas Street East, Whitby, Ontario, L1N 2L3 Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable...

  • Customer Service Representative

    4 weeks ago

    Whitby, Canada Lifemark Health Group Full time

    **Customer Service Representative** **-** *** **Lifemark Physiotherapy Brock & Dundas** **Casual Part-Time** **Location: 220 Dundas Street W.** **Whitby, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and...

  • Bilingual Customer Service Representative

    4 weeks ago

    Whitby, Canada Makita Canada Inc. Full time

    **Bilingual Customer Service Representative - Whitby, ON** Makita is a leading international brand that produces cordless and electrical power tools. Our focus is Customer First - a simple concept and we get it. We design and develop our tools with the user in mind, answering a simple question: How do we make the job easier and more efficient for the...

  • Bilingual Customer Service Representative

    1 week ago

    Whitby, Canada Makita Canada Inc. Full time

    **Bilingual Customer Service Representative - Whitby, ON** Makita is a leading international brand that produces cordless and electrical power tools. Our focus is Customer First - a simple concept and we get it. We design and develop our tools with the user in mind, answering a simple question: How do we make the job easier and more efficient for the...

  • Customer Service Representative

    3 weeks ago

    Whitby, Canada Lifemark Health Group Full time

    **Customer Service Representative -** **Lifemark Physiotherapy Brock & Dundas** **Part-Time** **Location: 220 Dundas Street W.** **Whitby, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a...

  • Customer Service Representative

    3 weeks ago

    Whitby, Canada Bin There Dump That Full time

    CSR- Inbound Sales / Customer Service A **Customer Service Representative****: Past administrative, strong computer skills and past telephone sales or technical support background would be an advantage. **Requirements & Experience**: - **High degree of accuracy and attention to detail.**: - **Excellent written/verbal communication, interpersonal and...

  • Customer Service Representative

    3 weeks ago

    Whitby, Canada Bin There Dump That Full time

    A **Customer Service Representative****: Past administrative, strong computer skills and past telephone sales or technical support background would be an advantage. **Requirements & Experience**: - **High degree of accuracy and attention to detail.**: - **Excellent written/verbal communication, interpersonal and organizational skills.**: - **Able to...

  • Care Coordinator

    2 months ago

    Whitby, Canada Community Care Durham Full time

    **Care Coordinator** **(Temporary Full-Time - 6 Month Contract)** Reporting to the Program Manager, the Care Coordinator assess the client/care partners needs in the community while appropriately linking and referring clients to suitable resources through care navigation. The Care Coordinator will provide ongoing case management to client/care partners...