Customer Service Representative

4 months ago

Whitby, Canada Wellwise Full time

**All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**

**Location**:
1801 Dundas Street East, Whitby, Ontario, L1N 2L3

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

**Why this role is important?**

**Primary Responsibilities**:

- Provide customer support regarding products, services, policies and resolve complaints with mínimal management assistance
- Demonstrated ability to upsell the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale
- Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, cycle counts, incoming orders, sales paperwork, cash control, government or funding programs, stocking and facing shelves as well as booking appointments
- Articulate company rewards (PC Optimum) and any promotional events
- Develop and maintain working knowledge of customer needs/issues and industry trends
- Participate on project teams, driving integrated services and case management
- Effectively communicate with internal and external customers
- Consult with and provide seamless backup to more senior Customer Service Representatives

**Skills, Knowledge & Education**:
**Skills**:

- Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores’ needs
- Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)
- Possesses excellent verbal and written communication skills as well as strong telephone manner
- Demonstrates CORE Values and has the ability to make connections, build trust and be authentic

**Education & Job Knowledge**:

- Holds a High School Diploma
- Basic knowledge in all categories and vendor training in:

- Diagnostic & Therapy
- Daily Living Supplies
- Mobility
- Supports & Braces
- Incontinence
- Sleep
- CPAP/Respiratory (depending on location)
- Basic knowledge in Customer Relations Management program
- Health & Safety Certification
- Compression (Sigvaris) Training - offsite
- First Aid Training - offsite and if applicable
- AODA
- Customer Excellence
- Understanding of MMS functions

**E**xperience**:

- 1 - 2 relevant experience (retail preferred)

J2WHHC

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy_.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Part time

**Type of Role**:
Regular

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

  • Customer Service Representative

    1 week ago

    Whitby, Canada Savers Full time

    About UsSavers is a leading thrift retailer with a mission to champion reuse and inspire a future where secondhand is second nature.We operate over 300 stores across the United States, Canada, and Australia, offering a wide range of gently-used, one-of-a-kind items to our customers.Our ValuesWe are committed to creating a positive impact on the environment...

  • Customer Service Representative

    1 week ago

    Whitby, Canada Savers Full time

    About UsSavers is a leading thrift retailer with a mission to champion reuse and inspire a future where secondhand is second nature.We operate over 300 stores across the United States, Canada, and Australia, offering a wide range of gently-used, one-of-a-kind items to our customers.Our ValuesWe are committed to creating a positive impact on the environment...

  • Customer Service Representative

    3 months ago

    Whitby, Canada Bin There Dump That Full time

    CSR- Inbound Sales / Customer Service A **Customer Service Representative****: Past administrative, strong computer skills and past telephone sales or technical support background would be an advantage. **Requirements & Experience**: - **High degree of accuracy and attention to detail.**: - **Excellent written/verbal communication, interpersonal and...

  • Customer Service Representative

    2 days ago

    Whitby, Canada CB Canada Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Motion. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our clients and ensuring their needs are met.Key ResponsibilitiesProvide timely and effective responses to client inquiries via...

  • Customer Service Representative

    3 days ago

    Whitby, Canada CB Canada Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Motion. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our clients and ensuring their needs are met.Key ResponsibilitiesProvide timely and effective responses to client inquiries via...

  • Customer Service Representative

    1 week ago

    Whitby, Canada pt Health Full time

    Job Title: Customer Service RepresentativeLocation: Physiotherapy ClinicJob Type: Permanent Part-TimeHours of Work: 19 hours per weekSchedule: Monday, Tuesday, Thursday, and SaturdayAbout Us:At pt Health, we are a dynamic team of industry experts dedicated to providing exceptional patient care and service. We are committed to upholding the highest standards...

  • Customer Service Representative

    1 week ago

    Whitby, Canada pt Health Full time

    Job Title: Customer Service RepresentativeLocation: Physiotherapy ClinicJob Type: Permanent Part-TimeHours of Work: 19 hours per weekSchedule: Monday, Tuesday, Thursday, and SaturdayAbout Us:At pt Health, we are a dynamic team of industry experts dedicated to providing exceptional patient care and service. We are committed to upholding the highest standards...

  • Customer Service Representative

    2 weeks ago

    Whitby, Canada Canadian Tire Store 460 Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Information Service Representative at Canadian Tire Store 460.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to ensure a positive shopping experience for our customers.Product Knowledge: Maintain a strong knowledge of our...

  • Customer Service Representative

    1 week ago

    Whitby, Canada Canadian Tire Store 460 Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Canadian Tire Store 460.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to ensure customer satisfaction and loyalty.Product Knowledge: Develop and maintain in-depth knowledge of our products and...

  • Customer Service Representative

    1 week ago

    Whitby, Canada Canadian Tire Store 460 Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Canadian Tire Store 460.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to ensure customer satisfaction and loyalty.Product Knowledge: Develop and maintain in-depth knowledge of our products and...

  • Customer Service Representative

    7 days ago

    Whitby, Canada Canadian Tire Store 460 Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Canadian Tire Store 460. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Implement effective communication strategies and programs to ensure...

  • Customer Service Representative

    7 days ago

    Whitby, Canada Canadian Tire Store 460 Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Canadian Tire Store 460. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Implement effective communication strategies and programs to ensure...

  • Customer Service Representative

    20 hours ago

    Whitby, Canada Canadian Tire Store 460 Full time

    Job SummaryWe are seeking a highly skilled Customer Information Service Representative to join our team at Canadian Tire Store 460. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesImplement effective communication strategies to engage with customers and...

  • Customer Service Representative

    18 hours ago

    Whitby, Canada Canadian Tire Store 460 Full time

    Job SummaryWe are seeking a highly skilled Customer Information Service Representative to join our team at Canadian Tire Store 460. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesImplement effective communication strategies to engage with customers and...

  • Customer Service Representative

    2 days ago

    Whitby, Canada Mitten Building Products Full time

    About Mitten Building ProductsMitten Building Products is a leading manufacturer of exterior building solutions, serving both residential and commercial markets across North America. Our products are the cornerstone of the communities where people live, work, and play.Job DescriptionThe Customer Service Representative is a key member of our team, responsible...

  • Customer Service Representative

    2 days ago

    Whitby, Canada Mitten Building Products Full time

    About Mitten Building ProductsMitten Building Products is a leading manufacturer of exterior building solutions, serving both residential and commercial markets across North America. Our products are the cornerstone of the communities where people live, work, and play.Job DescriptionThe Customer Service Representative is a key member of our team, responsible...

  • Customer Service Representative

    2 days ago

    Whitby, Canada Canadian Tire Store 460 Full time

    Job SummaryWe are seeking a highly skilled Customer Information Service Representative to join our team at Canadian Tire Store 460. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesImplement effective communication strategies to engage with customers and...

  • Customer Service Representative

    2 days ago

    Whitby, Canada Canadian Tire Store 460 Full time

    Job SummaryWe are seeking a highly skilled Customer Information Service Representative to join our team at Canadian Tire Store 460. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesImplement effective communication strategies to engage with customers and...

  • Customer Service Representative

    5 days ago

    Whitby, Canada Canadian Tire Store 460 Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Canadian Tire Store 460. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesCustomer Service: Answer customer inquiries and provide information on products and...

  • Customer Service Representative

    5 days ago

    Whitby, Canada Canadian Tire Store 460 Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Canadian Tire Store 460. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesCustomer Service: Answer customer inquiries and provide information on products and...