Bilingual Customer Service Representative

4 weeks ago

Whitby, Canada Makita Canada Inc. Full time

**Bilingual Customer Service Representative - Whitby, ON**

Makita is a leading international brand that produces cordless and electrical power tools. Our focus is Customer First - a simple concept and we get it. We design and develop our tools with the user in mind, answering a simple question: How do we make the job easier and more efficient for the customer?

**How Makita supports our team members**:

- Competitive salary and incentive program.
- Company paid benefits (medical/dental/vision/employee assistance plan).
- RRSP Plan.
- Work life balance with paid/unpaid leave, including paid vacation, family related leave & personal days.
- Opportunities for career growth and an Education Reimbursement Program.

**What will you do?**

The Customer Service Representative is responsible for handling inquiries via phone, and CRM platform. Processing data accurately, promptly, and efficiently, as well as resolving issues; all by following defined procedures. Use analytical and critical thinking skills as well as exercising some independent judgment. The representative will work with all departments of the Company to ensure the customer is satisfied to the best of Makita’s ability.

**What will you work on?**
- Accurately and efficiently process customer orders, credits, and returns.
- Answering incoming customer calls regarding orders, pricing, billing, products, service, and general inquiries.
- Ensuring all pricing is current and consistent with those established by Makita.
- Ensure that promotional pricing is applied consistently and within company guidelines, policies, and procedures.
- Communicate and coordinate with colleagues, as necessary.
- Provide support to other departments as required.
- Perform other job-related duties as assigned.

**To be successful you will have**:

- Education in Business Administration considered an asset.
- Previous experience with a CRM platform such as Zendesk an asset.
- High school diploma or equivalent.
- A minimum of two (2) years of related experience in customer service.
- Bilingual English and French written and oral.

**What you bring to the team**:

- Excellent communication skills: adapt communication to respond to situational requirements.
- Resolve issues in a clear, concise, and professional manner.
- Interpersonal Skills: relate well with people, effective/active listener, collaborate and work well with others.
- Superior computer skills: MS-Office, AS400, data entry.
- Attention to Detail: attentive to detail, highly organized and reliable with proven ability to meet tight deadlines.
- Analytical skills: identify a problem or issue, gather information, develop a solution.
- Critical thinking: analyze and evaluate facts to form a judgement.
- Basic knowledge: power tools (can be learned on the job).
- Able to operate office equipment such as computers, telephones, and facsimile machines.

**Interested in joining our team?**

**Salary**: $21.00-$22.00 per hour

**Benefits**:

- Casual dress
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

**Language**:

- French (required)

Work Location: In person

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