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Residential Property Administrator

4 weeks ago

Ottawa, Canada District Realty. Full time

**Division**: Residential
- ** Term**: Full-Time
- ** Location**: 411 North River Rd. Ottawa

We are dedicated to providing residents with exceptional living experiences, and we’re looking for an experienced Rental Agent/Rental Administrator to join our team.

As a Rental Agent/Rental Administrator, you’ll play a pivotal role in the success of our apartment community. Your primary responsibility will be to facilitate the rental process for prospective tenants and ensure the satisfaction of our current residents.

**Key Responsibilities**:

- Conduct property tours, showcasing the apartments and amenities.
- Provide excellent customer service to prospective tenants, answering their questions and addressing concerns.
- Maintain accurate records of leasing activity and resident interactions.
- Manage resident inquiries and concerns, striving to create a positive living experience.
- Coordinate move-ins and move-outs, conduct unit inspections and coordinate work as necessary.
- Prepare and issue tenant notices.
- Provide administrative support to residential property managers.
- Pursue postdated cheques and rental collections.
- Prepare and issue all correspondence and follow-up where required.
- Issue of reports.
- Production and issuance of Tenant Protection Act forms and notices.
- Direct legal actions in accordance with the TPA using outsource paralegal.
- Receive tenant calls for service.
- Collaborate with the property management team to ensure the overall success of the apartment community.
- Participate in District Realty Health and Safety Program.
- Maintain current owner, tenant, trade, and supplier coordinates including tenant information sheets, property information sheets and on-call info with the message center on-call binder.
- Managing “Bring Forward” filing system.
- Other duties as assigned.

**Requirements**:

- Previous experience in property management or a related field is required.
- Excellent communication and interpersonal skills.
- Strong customer service orientation and a friendly, professional demeanor.
- Organized and detail-oriented with the ability to manage multiple tasks.
- Knowledge of leasing and rental processes.
- Computer proficiency.
- A positive attitude and a willingness to work collaboratively with the team.

**What We Offer**:

- Competitive salary.
- Opportunities for professional development and growth within our company.
- A supportive and friendly work environment.

**How to Apply**:

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