Customer Service Representative

4 months ago

Moncton, Canada Quincaillerie Richelieu Ltee Full time

**Who are we?**

Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products.
- Our customers _- More than 110,000 customers in North America: kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, doors and windows, residential and commercial woodworkers, and hardware retailers including renovation superstores.
- Our team_ - Over 3,000 people, close to half of whom work in marketing, sales and customer service, nearly 50% of whom are Richelieu shareholders.

We are looking to fill a permanent position of **Customer Service Agent** at our Moncton Branch of Richelieu Hardware Ltd who will contribute to the fulfillment of our commitment to provide superior service to our customers.

**More specifically, your main tasks will be**:

- Answer customer inquiries at our service counter in person or by phone.
- Respond promptly and respectfully to customers inquiries.
- Ensure follow up on orders, if required;
- Provide support to mobile device users.
- Enter and process orders.
- Participate in training sessions on new products;
- Promote Richelieu’s products and services.
- Monitor and advise customers of product information, availability and delivery status.
- Perform general office duties and provide administrative support to the branch as required
- Any other related task.

**Requirements**:

- Enjoy contact with people and have a professional attitude.
- A natural disposition to provide exceptional customer service.
- An aptitude to quickly develop and communicate expert product knowledge.
- An ability to perform in a fast-paced environment.
- A background in the woodworking industry would be helpful but not necessary.
- Knowledge of MS Office.
- Fluency in French and English (verbal and written).

**What we are offering**
- A balance between work and personal life
- The possibility of having a hybrid schedule
- A dynamic and inspiring environment
- A competitive salary that is based on the market.
- A progressive salary driven by performance and managed by objectives results.
- An Employee Share Purchase Plan (ESPP).
- A group insurance plan to meet your personal needs.
- Competitively priced products

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