Manager - Special Projects

1 month ago

Toronto, Canada CultureLink Settlement and Community Services Full time

**Job Posting**

**Job title: Manager - Special Projects**

**Hours: 35 hours per week**

**Start/end date: ASAP to December 20, 2024 with possibility of extension**
**Reports to: Senior Manager, Programs and Services**
**Posting Date: February 22 2024**
**Reference Number: CLNU-2024-04**
**Deadline to apply: Open until filled**

CultureLink is a Not for Profit Charity settlement and community organization with 35 years of experience in developing and delivering services to meet the needs of diverse communities. Passionate about providing innovative services, we adapt to changes and create new programs that best respond to and address our clients’ specific needs.

Our team of more than 70 staff members, speaking more than 30 languages, is dedicated, knowledgeable, and multicultural. We serve around 10,000 participants on average each year.

Our services connect cultures to build welcoming communities. We assist newcomers looking for employment, help families navigate the school system, and provide youth with the skills necessary for bright and successful futures. We support refugees and bring together new and established Canadians.

**Job Summary**:
The Manager is responsible for spearheading and leading special projects and successful implementation of specialized programs and services, and is committed to achieving time-based outcomes through effective planning, mentoring, guiding and supporting the teams. Also responsible for leading and monitoring performance and implementing an effective feedback system to meet and exceed the agency’s strategic goals related to quality service provision, accountability and equity. Integrating Indigenous programming is a crucial step towards fostering understanding and building meaningful connections between newcomers and Indigenous communities. However, it's essential to approach this endeavor with care and respect for the unique perspectives and experiences of Indigenous peoples. To deliver decolonized Indigenous programming effectively, it is imperative that the systems and spaces involved undergo a thorough decolonial process themselves. Proven experience in specialized programs and/or training (i.e. Diversity & Inclusion, anti-racism and anti-oppression models.) for working with employees and clients from diverse backgrounds as well as strong conflict resolution skills are critical for the role’s success.

On-site presence in office will be required.

**Duties**

The Manager will be leading and delivering all aspects of “ON Indigenous Land Project” and other CultureLink special projects as assigned:
**Programs Leadership**
- Lead all aspects of projects assigned including hiring and training, development and implementation of project

work plans, evaluation framework, reporting and financial management and ongoing management
- Experience in community organizing, building working relationships with Indigenous group and other organizations, and familiar with anti-racism and anti-oppression models.
- Sustain in-depth familiarity with current developments in laws and policies regarding immigration, settlement and resettlement, diversity equity and inclusion
- Design, collect, and analyze data to assess community needs, to support program development efforts
- Identify opportunities for revenue generation and lead the development of funding proposals with support from Senior Management.

**Programs Operations**
- Ensure the smooth operation of projects in off site locations with partners and other stakeholders, lead project team, collaborate with partners to achieve project deliverables
- Foster a work environment which upholds CultureLink’s values of respect for all, providing high quality community programs, and continually learning to provide best practice programs
- Lead and facilitate in the hiring process and onboarding of new employees
- Set performance parameters, monitor individual achievements, support and mentor team members and conduct performance appraisals
- Mentor, support and develop the team members through coaching and direction on training & development opportunities
- Identify and coordinate agency wide professional development and training activities
- Manage physical resources and maintain accountability
- Ensure appropriate tracking of program activity, implement a quality assurance framework and maintain data integrity
- Prepare and compile program reports as required
- Program Development and Implementation

**Relationships Management**
- Represent CultureLink to program stakeholders and partners, in collaboration with Senior Leadership
- Maintain excellent relationships with community partners, funders and other stakeholders
- Implement strategic ideas and initiatives for ongoing enhancement and expansion of services
- Outreach to stakeholders who can provide insight for program development

**Financial Management**
- Effectively administer the financial budget and maintain best practices in expense management
- Working with the Sen

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