Customer Service Sales Order Processing Specialist
2 months ago
**Job summary**
Reporting to the Customer Service Sales Order Processing Specialist Lead, the Customer Service Sales Order Processing Specialist is part of a team delivering a first class, professional customer service, using a range of communication methods, to ensure that customer enquiries and orders are resolved at the first point of contact.
**Primary responsibilities**
- Monitors the customer service In-Box
- Informs customers of back orders, split shipments
- Monitors back orders to ensure customer expectations are met
- Takes in coming calls from customers regarding orders
- Process Corrective invoices for shipping errors
- Stock checks for customers
- German AIR order quotes
- Air quotes when required
- Process Air Freight Orders
- Processes reships
- Ensures that customer exceptions are taken into consideration when processing orders
- Customer inquires, such as product inquiries, Order ETA’s
- Tracks order’s for customers
- And any other tasks as required
**Profile**
- High School Diploma required
- Minimum 3 to 5 years experience in a related position
- Bilingual (oral and written)
**Qualifications and competencies**
- Excellent verbal and written communication skills
- Self-starter, demonstrates initiative and commitment to world class service
- Must be a multitasker
- Knowledge of Excel and Word
- Open and clear communicator
- Empathetic to others views and needs
- Effectively deliver on goals and deadlines for department
- Deliver creative and ingenious ideas for change and continuous improvement
- Excellent organizational skills
**Job Types**: Full-time, Permanent
**Salary**: $20.00-$22.50 per hour
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Wellness program
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 2 years (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: In person
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