Director, Digital Transformation

3 weeks ago

Newmarket, Canada York Region Full time

Status
- Regular Full-Time
- Temporary - Approximate length of assignment, in months
- Type of Position
- a Replacement - Converted
- Start Date
- Immediate
- Salary
- Annually
- Salary Grade
- $168,015.00 - $197,574.00
- Department
- York Region -> Corporate Services -> Digital & Customer Experience
- Location
- Corp. Srvs-Commissioner's Office - 17250 Yonge Street - Newmarket, ON L3Y 6Z1 CA (Primary)
- Job Description (E)

**ABOUT US**

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada - and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

**WHAT WE OFFER**

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace - aligned with our vision to create strong, caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.
- Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

**ABOUT THE ROLE**

York Region is embarking on a Digital and Customer Experience transformation journey to help ensure our practices, systems, decisions and digital experience always prioritize the customer - whether it’s a resident, business owner, visitor or employee. We’re restructuring to bring all our digital functions together at a corporate level, and we’re looking for an experienced leader to help us carry out our vision as the new Director, Digital Transformation.

Being a corporate priority under new leadership, we’re ready for change. We’re offering you an opportunity to help us set our strategic direction on digital transformation and establish the strategic vision for digital projects. Help us shape a comprehensive new digital strategy and roadmap that modernizes digital technologies to elevate the customer experience.

Reporting to the General Manager, Digital, Data, Technology, and Customer Experience, you’ll drive digital strategy and strategic vision to align with the Region’s goals and objectives. You’ll lead teams to deliver enterprise architecture and drive innovation through the support and implementation of scalable, flexible and secure digital solutions. You’ll lead strategic planning, manage portfolios and implement agile delivery practices focused on continuous improvement for residents, businesses and stakeholders. You’ll help evolve the Region’s architecture team and develop a roadmap for integrated digital and technology solutions through user-centric design, leveraging customer feedback and industry best practices. As a part of the Digital and Customer Experience team, you’ll also oversee the creation and execution of a digital delivery centre of excellence.

**WHAT YOU'LL BE DOING**
- Working with the GM of Digital, Data, Technology, and Customer Experience, define and drive the digital strategy and strategic vision for digital initiatives, ensuring alignment with the Region’s goals and objectives.
- Lead the strategic planning and portfolio management efforts to ensure optimal resource allocation and alignment with organizational goals and implement agile delivery practices with a focus on continuous improvement and delivery
- Lead digital transformation efforts for the Region, driving the creation and enhancement of exceptional digital experiences for residents, businesses, and internal stakeholders.
- Evolve the Regi

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