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Recognition and Incentives Coordinator

4 months ago

Toronto, Canada Aviso Wealth Full time

**Aviso Wealth**:
**The Opportunity**:
We’re looking for a Recognition and Incentives Coordinator to join our Client Solutions team.

Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered medium flexibility, requiring you to work onsite 1-3 days per week at our office at 151 Yonge Street, Toronto, ON.

Reporting to the Director, Client Solutions, the Recognition and Incentives Coordinator is responsible for administering our employee incentive and recognition programs for our contact centres. You will also help the leadership team to develop new incentives and recognition schemes, including planning, designing, tracking, communicating, and administering these programs.

You will be a key part in ensuring that Aviso Wealth is providing unparalleled service and support to our customers. This requires someone who is highly creative, analytical, employee focused, fun spirited and passionate.

**Who you are**:

- **Service** - You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
- **Execution** - You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
- **Collaboration** - You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization

**What your day looks like**:

- Help develop innovative Incentive and Recognition programs that are ground-breaking
- Administer, track, and communicate results in a timely manner
- Help come up with highly creative and fun programs that both deliver on business results and employee engagement
- Help to evolve this new contact centre in an organization obsessed with Customer Experience. It is all about the customer from design to servicing
- Champion the service philosophy in everything you do and every meeting you are in. Create the gold seal standard in customer service and you challenge others both in the Contact Centre and in the broader organization to live up to the standard
- Challenge the status quo and join us on the road less travelled
- Be an employee focused Recognition and Incentives Coordinator that treats our front-line team as your “customers” ensuring they are supported, respected, communicated and included in all of our incentive activities

**Requirements**:
**Your experience and skills**:

- 3 or more years in Customer Service, preferably in rewards and recognition related roles in a world class customer service environment with a strong track record of success
- An advanced understanding of Microsoft Excel and has strong analytical skills.
- Someone creative who can use multi-media programs like Adobe Photoshop and other photo editing, movie editing software, desktop publishing etc.an artistic flare is very helpful
- Be a constant learner and constant teacher. You will fail fast and learn even faster.
- Excellent at listening, making people feel heard and valued
- A believer in servant leadership. An eternal student of service
- Someone with a strong work ethic who leads by example
- Someone who is not afraid to ask others for help when needed
- Not territorial or worried about looking good but would rather everyone look good together
- Flexible to work at different times in order to run this operation
- Fluent communication skills in English are required and bilingual skills in French are an asset

You will be measured on the two metrics that matter the most - Employee and Customer Satisfaction:

- World class service as is demonstrated by the Contact Center having amazing Customer Satisfaction
- Leadership and ability to ensure our team are at the heart of our incentive and recognition programs as measured by high employee satisfaction, low absenteeism, turnover, etc.
- Commitment to team as measured by leader and peer compliments
- Program effectiveness as measured by employee feedback and customer experience results

**Benefits**

**Why Aviso Wealth?**

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

- Competitive compensation package that rewards and recognizes individual contributions
- Excellent health, dental and i