Incentive Campaign Administrator

3 weeks ago

Toronto, Canada U.S. Bank National Association Full time

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

**_ Position Highlights_**
- Manages and coordinates the operational activities for the North America Campaign Development Process
- Oversees all Marketing and Training Incentive campaigns including strategy and development in conjunction with the business lines
- Coordinates audit response to the Payment Services Chief Risk Office Sales Practices, Incentive Compensation & Fraud Oversight and HR Testing teams
- Acts as the Quality Reviewer to ensure calculations and payouts for each campaign were executed according to campaign rules and eligibility requirements
- Partners with leaders in their assigned Line of Business, Risk/Compliance/Audit (RCA) Consultants, and other RCA Managers to, depending on the function, oversee the successful creation, implementation, and maintenance of an effective risk management framework
- Assists in the development of campaign strategy and ensures compliance; evaluates operational methods and strategies to improve efficiency, effectiveness, productivity, and/or control; ensures and manages sufficient technological resources; and acts as liaison to other internal and external groups
- Responsible for acquiring data from multiple sources for very complex reporting projects and integrate large volumes of data, performs in depth analysis, and interprets results
- Facilitate the identification of gaps and drive solutions that minimize losses resulting from inadequate internal processes, systems, or human errors
- Ensures the active identification, response and/or escalation of risks as appropriate

**_
Basic Qualifications_**
- Bachelor’s degree, or equivalent work experience
- Typically 10 or more years of relevant experience

**_
Preferred Skills and Experience_**
- Considerable knowledge of operation functions, systems, policies, and procedures for the assigned area
- Thorough knowledge of Risk/Compliance/Audit competencies
- Strong leadership and management skills of processes, projects, and people
- Effective interpersonal, written, and verbal communication skills
- Strong analytical, problem-solving and negotiation skills
- Strong organizational and project management skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Advanced computer skills, to include advanced proficiency in Microsoft Excel

**_ Hybrid/flexible schedule_**

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

**Benefits**:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

**EEO is the Law**

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

**E-Verify**

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United S

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