Records Administrator

2 weeks ago


Montréal, Canada McGill University Full time

Please refer to the

job aid for instructions on how to apply.

Position Summary:
Reporting to the Associate Registrar, Records, Exams & Convocation, supports applicants, students, postdoctoral fellows, research trainees and alumni by providing outstanding records services with respect to student records, exams and convocation. Responsible for pro-active problem-solving, discretionary decision-making to resolve student records cases, providing exam scoring support and expertise, creating and maintaining forms (online or paper) used for records, exams and convocation, creating/updating all records, exams and convocation web communication, preparing procedural documentation, and delivering presentations.

Primary responsibilities:

- Provides student records, exams, and convocation services, in support of the University's mission of academic excellence.
- Performs and/or organizes activities to support the daily operations of a faculty/department/unit by ensuring that student record, exams, and convocation functions are carried out in accordance with established goals and objectives.
- Designs and maintains all student and staff-facing (online or paper) forms for student records, exams, and convocation.
- Develops and maintains websites and channels (news and events), as well as social media, for student records, exams, and convocation, liaising with management and administrators to continue evolving these platforms to develop/update content, written, visual or other.
- Acts as expert to the Exam Office on exam scoring including providing support to upgrade the software on a regular basis and implementing new functionality. Supports exam scoring functions including troubleshooting complex queries and requests from instructors.
- Collaborates with the Associate Registrar or designate on the implementation, development, maintenance. and/or operation of software needed to support student records, convocation or exams, as needed.

Other Qualifying Skills and/or Abilities

Excellent attention to detail to ensure integrity of information and a high level of organization. Customer focused and service oriented, assisting all clients with tact and diplomacy. Excellent communication skills, with the ability to communicate with a variety of clients replying to inquiries accurately and congenially. Proven ability to work autonomously and as a member of a team. Highly organized with ability to multi-task, prioritize and work under pressure to meet multiple deadlines in a fast-paced, dynamic environment. Proven discretion in dealing with confidential information. Ability to analyze and interpret data and make independent decisions. Strong technical skills and ease with learning new technology and software. Knowledge and understanding of the Student Information System (Banner) and Microsoft Office. Bilingual, English and French, spoken and written.
- Minimum Education and Experience:

- Bachelor's Degree 1 Year Related Experience with Bachelor’s Degree / DEC III 3 Years Related Experience with DEC III
Annual Salary:

(MPEX Grade 03) $52,210.00 - $65,260.00 - $78,310.00
- Hours per Week:

- 33.75 (Full time)
Supervisor:

Associate Registrar
Position End Date (If applicable):

2025-05-31
- Deadline to Apply:

- 2023-01-05
- ._



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