Visitor Experience Team Lead

7 months ago

Brentwood Bay, Canada Victoria Butterfly Gardens Full time

Victoria Butterfly Gardens is in search of a full-time **Visitor Experience Team Lead** to join us

**Job Purpose**:
Our Visitor Experience team at Victoria Butterfly Gardens help to offer our guests a unique experience for all ages to walk through a tropical jungle of free flying butterflies, flamingos, rare tropical birds, plants, and fruit trees In the gift shop and admissions department, our Visitor Experience team provides guests with assistance, product knowledge, and processes admissions and product sales. We value providing exemplary customer service, upholding the highest standards of cleanliness and organization, bringing a team orientated and positive attitude to work each and every day, and living our core values.

The Visitor Experience Team Lead will provide leadership and guidance to our team of Visitor Experience Associates. You will be responsible for supervising and motivating team members, as well as proactively ensuring smooth team operations and effective collaboration. Ultimately, you will lead by setting a good example and engage the team to achieve goals.

**Position Details**:

- Approximately 30-35 hours per week
- Must be available to work 5 days per week, preferably Sunday to Thursday

**Key Responsibilities**
- Creating an inspiring and positive team environment with a supportive and engaging culture, while encouraging creativity.
- Prioritizing and delegating tasks amongst the team.
- Engaging with guests and promoting a helpful and friendly environment to ensure they arrive and leave with a great impression.
- Motivating team members and bringing your positive, collaborative and hardworking attitude to work each day.
- Discover training needs and provide coaching as needed
- Listen to team members’ and customer feedback and resolve any issues or conflicts.
- Learning and talking about gift shop products so you can connect with our guests and help them make educated choices.
- Managing inventory with an eye for organization, display, and stocking of products.
- Being part of a team of high achievers who care about the customers and the company they are representing.

**Education, Skills and Qualifications**:

- Proven work experience as a team leader or supervisor
- Previous guest/visitor services and/or cash handling experience
- Excellent organizational and time management skills
- A warm, confident, and customer focused personality with a high-level attention to detail
- Your own reliable transportation to get to and from our facility

**Compensation**:$22 per hour, with additional benefits and perks eligibility.

**Job Types**: Full-time, Part-time

**Salary**: $22.00 per hour

Expected hours: 32 per week

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- On-site parking
- Store discount
- Wellness program

Schedule:

- Day shift
- Every Weekend
- Monday to Friday

Ability to commute/relocate:

- Brentwood Bay, BC V8M 1J5: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

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