Client Support Representative

2 months ago

Calgary, Canada Canadian Cattle Identification Agency Full time

**Position Summary**

In this role, the Client Support Representative (CSR) will maintain solid client relationships by handling questions and concerns with speed and professionalism. Daily responsibilities include receiving and placing telephone calls, performing data entry, and using software programs. The CSR will also require research skills to troubleshoot client problems. Excellent communication and proven alphanumeric data entry skills are essential.

This is a full-time contract position, however, hours may fluctuate based on business requirements.

**Job functions**
- Responsible for data integrity by cleaning up the CLTS database, identifying errors and duplications.
- Participate with project work; workload to be assigned by the National Client Support Manager.
- Provide client services within the framework, while ensuring the issues of clients are adequately addressed.
- Meet or exceed performance objectives of the small call center in terms of client service.
- Data entry of client information details and maintain client related information via database.
- Punctual and comfortable with a rigid schedule.
- Take responsibility to solve issues from beginning to end, and work with the internal team to ensure the same, as appropriate.
- Learn and take on new initiatives and training as business needs change.
- Other duties as assigned.

**Education and Experience**
- High School Diploma.
- 1-2 years of experience in a similar position.
- Experience working in a client service environment (retail, call center, IT support).
- Experience in the livestock agricultural sector a definite asset.
- Bilingual communication skills in both English and French is an asset.
- Excellent communication and problem-solving skills.
- Highly developed professional telephone manner.
- Positive, friendly, and patient attitude.
- Ability to work with mínimal supervision in a fast-paced environment.
- Experience in thinking-on-your feet, asking targeted questions, and anticipating needs.
- Ability to multi-task by navigating through several screens while at the same time speaking with the client.
- Familiarity with Windows-based systems and internet navigation.
- Good-judgment and composure under pressure.
- Ability to present information in a manner that addresses the needs of clients.
- Commitment to respect schedules.

**Work Environment**

The role is in an office setting, sitting for long periods of time. Reasonable accommodation can be made to enable people with disabilities to perform the described essential tasks.

**Diversity and Inclusion**
Canadian Cattle Identification Agency is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our organization’s success.

As an equal opportunity employer, we welcome all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

**Job Types**: Full-time, Part-time, Fixed term contract
Contract length: 12 months

Pay: From $20.51 per hour

Expected hours: 22.5 - 37.5 per week

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Calgary, AB T2C 5N6

Expected start date: 2024-11-04

  • Client Support

    1 month ago

    Calgary, Canada Affinity 1:1 Full time

    **Job Title: Client Support Representative** **Location**: Downtown Calgary **Hours**: Monday - Friday, 12 PM - 8 PM **Are you passionate about helping others and ready to make a difference? Join our dynamic team as a Client Support Representative!** **What You'll Do**: - Engage with clients face-to-face, providing exceptional support and solutions. -...

  • Client Service Representative

    3 weeks ago

    Calgary, Alberta, Canada Zigbee Technology Solutions Ltd. Full time

    Job Title: Client Support RepresentativeZigbee Technology Solutions Ltd. is seeking a skilled Client Support Representative to join our team.Key Responsibilities:Provide technical support to clients via phone, email, or in-personAssist clients with computer-related issues, including hardware and software troubleshootingCollaborate with internal teams to...

  • Support Worker

    2 weeks ago

    Calgary, Alberta, Canada SOLID VENTURES & SUPPORT SERVICES Full time

    Solid Ventures & Support Services is seeking a Support Worker - Client Care Specialist to provide exceptional care and support to our clients. Below are the key responsibilities and requirements for this role.Key ResponsibilitiesThe ideal candidate will be responsible for:Assisting clients with daily living activities, including bathing and personal...

  • Community Support Worker- Visually Impaired Client

    1 month ago

    Calgary, Canada Calgary Alternative Support Services Full time

    Are you interested in making a difference in the lives of marginalized populations? The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone. Calgary Alternative Support...

  • Community Support Worker- Visually Impaired Client

    1 week ago

    Calgary, Canada Calgary Alternative Support Services Full time

    Are you interested in making a difference in the lives of marginalized populations? The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone. Calgary Alternative Support...

  • Client Care Representative

    5 months ago

    Calgary, Canada Eco Medical Equipment Full time

    **Our Purpose** At ECO Medical Equipment, our purpose is to contribute to exceptional outcomes for clients who may be vulnerable or have complex healthcare needs. **We have been providing our clients with the right solutions and excellent service for over 40 years**. At ECO, our vision is to be Canada’s largest, most trusted, family-owned provider of...

  • Client Care Representative

    2 months ago

    Calgary, Canada Eco Medical Equipment Full time

    **Our Purpose** At ECO Medical Equipment, our purpose is to contribute to exceptional outcomes for clients who may be vulnerable or have complex healthcare needs. **We have been providing our clients with the right solutions and excellent service for over 40 years**. At ECO, our vision is to be Canada’s largest, most trusted, family-owned provider of...

  • Client Service Representative

    3 weeks ago

    Calgary, Alberta, Canada Talbots Full time

    About the Role:Talbots is seeking a highly motivated and customer-focused Client Service Representative to join our team. As a Client Service Representative, you will be responsible for creating a culture of hospitality through exceptional customer experiences and building enduring relationships both internally and externally.Key Responsibilities:Support all...

  • Claims Client Service Representative

    2 months ago

    Calgary, Alberta, Canada Co-operators Full time

    Job Title: Claims Client Service RepresentativeAt Co-operators, we're committed to delivering exceptional claims experiences for our clients. As a Claims Client Service Representative, you'll play a critical role in achieving this goal.Key Responsibilities:Provide exceptional client service in accordance with our claims service and quality standards.Respond...

  • Claims Client Service Representative

    2 months ago

    Calgary, Alberta, Canada Co-operators Full time

    Job Title: Claims Client Service RepresentativeAt Co-operators, we're committed to delivering exceptional claims experiences for our clients. As a Claims Client Service Representative, you'll play a critical role in achieving this goal.Key Responsibilities:Provide exceptional client service in accordance with our claims service and quality standards.Respond...

  • Support Home Provider Complex Needs Client

    1 week ago

    Calgary, Canada Calgary Alternative Support Services Full time

    Are you interested in making a difference in the lives of marginalized populations? The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone. Calgary Alternative Support...

  • Client Care Representative

    5 months ago

    Calgary, Canada Handyman Connection of Calgary Full time

    **What You Will Receive** - Earn competitive pay depending on your skills, experience and availability - Work during traditional business hours, no weekends - Professional small office with a family friendly touch - Excellent training and support - Business casual attire atmosphere **Responsibilities** - Dedication to excellent customer service - Able to...

  • Support Home Provider- Complex Needs Client

    2 months ago

    Calgary, Canada Calgary Alternative Support Services Full time

    Are you interested in making a difference in the lives of marginalized populations? The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone. Calgary Alternative Support...

  • Client Support Specialist

    1 month ago

    Calgary, Alberta, Canada Zigbee Technology Solutions Ltd. Full time

    Job DescriptionZigbee Technology Solutions Ltd. is seeking a skilled Client Support Representative to join our team.Key ResponsibilitiesProvide technical assistance to users experiencing difficulties with computer systems and software.Research and implement solutions by consulting user guides, technical manuals, and other documents.Participate in the...

  • Client Support Specialist

    1 month ago

    Calgary, Alberta, Canada Zigbee Technology Solutions Ltd. Full time

    Job DescriptionZigbee Technology Solutions Ltd. is seeking a skilled Client Support Representative to join our team.Key ResponsibilitiesProvide technical assistance to users experiencing difficulties with computer systems and software.Research and implement solutions by consulting user guides, technical manuals, and other documents.Participate in the...

  • Client Services Representative

    1 month ago

    Calgary, Alberta, Canada AGAT Laboratories Full time

    Job Title: Client Services RepresentativeAGAT Laboratories is a leading provider of geotechnical services, with a strong presence in Canada. We are seeking a highly skilled Client Services Representative to join our Geotechnical Division in Calgary.Job Summary:The successful candidate will be responsible for providing exceptional customer service to our...

  • Client Services Representative

    4 weeks ago

    Calgary, Alberta, Canada AGAT Laboratories Full time

    Job Title: Client Services RepresentativeAGAT Laboratories is a leading provider of geotechnical services, with a strong presence in Canada. We are seeking a highly skilled Client Services Representative to join our Geotechnical Division in Calgary.Job Summary:The successful candidate will be responsible for providing exceptional customer service to our...

  • Client Services Representative

    2 months ago

    Calgary, Alberta, Canada AGAT Laboratories Full time

    Job Title: Client Services RepresentativeAGAT Laboratories is a leading provider of geotechnical services, with a strong presence in Canada. We are seeking a highly skilled Client Services Representative to join our Geotechnical Division in Calgary.Job Summary:The successful candidate will be responsible for providing exceptional customer service to our...

  • Client Services Representative

    2 months ago

    Calgary, Alberta, Canada AGAT Laboratories Full time

    Job Title: Client Services RepresentativeAGAT Laboratories is a leading provider of geotechnical services, with a strong presence in Canada. We are seeking a highly skilled Client Services Representative to join our Geotechnical Division in Calgary.Job Summary:The successful candidate will be responsible for providing exceptional customer service to our...

  • Client Care Representative

    2 months ago

    Calgary, Canada Immigrant Services Calgary Full time

    **About Us**: For over 40 years, Immigrant Services Calgary has been an integral part of the Calgary community, working to make a meaningful difference in the lives of newcomers. Through our work, we ensure families and individuals have the support they need to successfully begin a new chapter of their lives in Canada. We continually innovate in our work,...