Member Experience Supervisor

5 months ago

Ottawa, Canada Movati Athletic (Group) Inc Full time

Lead, Inspire, Build and Motivate a high-performance team that delivers on the promise we make to our members - feel welcome, feel comfortable and feel healthy.

We’re not looking for average, because we’re not your average Club. That’s because Movati’s goal is to be recognized as North America’s premiere affordable luxury fitness brand. A **Member Experience Supervisor **is a key role within our Clubs. We are looking for a people-oriented supervisor who will effectively coach, mentor, and train team members. We’re also seeking a self-motivated leader who is confident and aligned with our values all rolled into one.

Speaking of values, Movati’s are rooted in Care, demonstrating strong Work Ethic, Authenticity, celebrating Diversity, and Commitment to enabling a healthy work environment. If it sounds like a lot, that’s because it intentionally is. Since 1997, we’ve built the foundation of Movati Athletic on these values. It’s what’s made us successful and helped to create a competitive advantage for us.

Your availability: Monday - Sunday

**The Role**
Our Member Experience Supervisor promotes exceptional customer service practices throughout the club and continuously improve membership retention and the member experience. You will also:

- Bring the Movati Athletic brand to life so our members get the most out of the club.
- Coordinate and supervise the day-to-day operations of the Member Experience team (front desk, pro shop, café), and ensure adherence to club standards, policies, and procedures.
- Answer questions and ensure members and guests feel welcomed.
- Proactively manage and resolve member concerns and complaints brought forward.
- Coach your team to success and confidence at the front desk.
- Coordinate trainings and orientations so your team can do their best work.
- Work closely with both the Sales and Facilities team.
- Responsible for daily cash reconciliation, replenishing cash, and maintain accurate records.
- Ensure the safety of all members so that they feel comfortable and healthy the moment they walk in our doors.

**Qualifications**
- 3+ years related customer service experience with a demonstrated ability to deliver exceptional customer service.
- 2+ years of supervisory experience with proven success in leading and motivating teams.
- Must have CPR & First Aid throughout employment.

**Perks**
We offer a competitive total compensation package that includes competitive wages, group benefits, complimentary membership, and leadership training to help ensure you are always learning. Our promise at Movati is to help you feel welcome, feel comfortable, and feel healthy.

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