Ilsc Student Services Coordinator

4 weeks ago

Vancouver, Canada ILSC Education Group Full time

**Role**:Student Services Coordinator (Spanish speaking)

**Reporting to**:Student Services Manager (SSM)

**Place of Employment**:555 Richards Street and 560 Granville Street, Vancouver

The Student Services Coordinator position will begin as a **part-time position**, with **20 hours of work per week**. On Monday, September 9, 2024, this position will be transitioned to a **full-time, salaried position** with 37.5 hours of work per week. This position’s work hours are as follows:

- From start date until the end of training: 11:00am to 3:00pm
- From end of training to September 6, 2024: Monday to Thursday, 3:30pm to 7:30pm, Friday, 2:00pm to 6:00pm
- From September 9, 2024: Monday to Thursday, 11:00am to 7:30pm, Friday, 9:30am to 6:00pm

**Duties and Responsibilities**

**Administration Assistance**:

- Provides front desk student/customer support
- Ensures excellent customer service
- Sorts through mail and packages received
- Receives and tracks payments
- Responsible for working with internal and external teams to oversee facility maintenance
- Completes a broad range of database related tasks, including the allocation of students into classes.
- Oversees creation, management and updating of all documents for ILSC and Greystone College, including: school contracts, student intake reports
- Supports on student graduation including the preparation of graduation reports, coordination of the graduation event and creation/distribution of diplomas and transcripts
- Assists with student events and participates in public speaking when necessary
- Responsible for connecting with Senior Management to check compliance related to admin, such as contracts, school policies, procedures, enrollment documentation, academic files, etc.
- Follows up with student Study Permits and Work Permits
- Collaborate with registration team regarding pending students
- Supporting the accounting and finance team through scanning invoices, collecting payments and coordinating required documents/procedures related to tax season
- Assisting School Director and other managers with assigned tasks and projects
- Other administration duties/tasks as required

**Student Advising**:

- Providing advising assistance to students on their study plans, and extending to ILSC, GSC or partner programs
- Assisting current students with any questions or issues they have on non-academic areas
- Assisting with enrolling students into a new program or an extension
- Assisting with liaising with agents in assigned agents/partners on student matters

**Essential Qualifications, Skills, and Attributes**
- Bilingual/Native Fluency - English & Spanish
- Strong communication skills
- Ability to multitask with strong attention to detail
- Proven previous experience of working effectively in a fast-paced environment
- Excellent organizational and computer skills
- Proactive with strong problem-solving and critical-thinking skills
- Ability to maintain calm composure in a high-stress and high-volume setting
- Collaborative and adaptable
- A self-starter who works well individually and in groups

**Education and Experience Required**
- Post-secondary education preferred
- Experience in student services/administration, preferably in an international environment
- Experience with student events and public speaking
- Sensitivity to numbers an asset
- Exposure or experience with social media an asset

**Contact Information**

**About ELS, ILSC & Greystone College**

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 8 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia.

In early 2022, ILSC Education Group joined forces with ELS Education Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.
- Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs._

**Our Core Values**
- **_ PASSION:_** To enrich & transform people’s lives
- **_INNOVATION:_** To evolve through creativity & diversity
- **_RESPECT:_** To treat everyone with

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