Receptionist & Office Administrator

6 days ago

Vancouver, Canada No. 1 Collision Full time

**Salary Range: $23.00/hour -> $28.00/hour**

Location: No.1 Collision (Granville)

Here at No. 1, we prioritize creating an atmosphere that makes our employees feel both welcomed and valued. Our top priority is to create a team of individuals that is constantly growing and inspiring others around them to do the same. No matter the position, everyone here is ultimately working toward the same goal, which is to provide our clients with an unsurpassed collision repair experience.

With that being said, please find a list below of some of the roles and responsibilities expected from someone in this position:

- Greet customers
- Answer and direct phone calls
- Check deductible for files before completed
- Collect payments from customers
- Coordinate with the detail department & Production Manager in preparation for pick-ups
- Contact customers for scheduling of estimate and repairs as well as vehicle pick up
- Monitor and remind customers who did not pick up over 24 hours
- Update appointment calendars and schedule appointments
- Taking tow-in vehicle request
- Create ICBC files, other private insurance files, dealership, and private job repairs
- Prepare all paperwork and key tags for each job orders
- Assign jobs to each estimator
- Checking customer’s loss of use coverage and liability in order to determine billing ICBC or claiming ATS
- Send rental reservation request to ICBC and claim rental vehicle reimbursement (clawback(s))
- Monitoring Hertz rental bills
- Monitoring the White Board, making sure picked-up vehicles are removed from it
- Making rental reservations for customers with Hertz or any other rental companies
- Monitor rental vehicle in and out dates
- Coordinate valet service for customers without rentals
- Checking Color Sand and Buff, parts invoices, and total amount when closing files
- Enter and manage cycle time, ensure ICBC payment submitted with correct cycle time and total repair amount
- Maintain cleanliness of lobby and washroom
- Receiving and sorting daily mail, deliveries, and couriers
- Invoice completed files and export invoices to QuickBooks
- Organizing past month files
- Maintain office supplies and place orders when necessary
- Perform other clerical receptionist duties such as filing, photocopying, faxing, refilling supplies at complimentary drink area, etc.
- Set up Employee ID for new employees
- Enter timecard for employees who did not punch in and out.
- Assist manager to monitor employee calendar
- Assist in month-end closing
- Ensure Synergy sales matches with QB
- Maintain work in progress payables
- Other duties as assigned

Below is a list of skills/qualifications that would also be helpful for this position:

- Automotive dealership service experiences an asset
- A team player who is focused on providing exemplary customer service
- Ability to multi-task in a fast-paced work environment
- Strong organizational skills and detail oriented
- Working knowledge of computers

No. 1 Collision Group and Mercedes-Benz Collision Richmond will always provide the best for our people, as we value them and the commitment they make to the growth of this organization. To demonstrate our appreciation towards our people, we provide a high-quality working environment, filled with amenities and unrivaled benefits to care for our people and their families.

To illustrate our dedication to our team, some of the benefits we provide are:

- Competitive Wages with optional Group Registered Retirement Saving Plans (RRSP) & Deferred Profit-Sharing Plan
- Company Sponsored Benefits Plan (Extended Health Care, Dental, Vision, and **$1000** per year for Acupuncturist, Chiropractor, Massage Practitioner, Physiotherapist, and more)
- Company Sponsored Opportunities to Travel Abroad for Training
- Company Sponsored Education, and Opportunities for Growth
- State-of-the-Art Facility with Ergonomic Workstations
- Employee Reward Programs & Annual Safety Shoes Reimbursement & Employee Referral Bonus
- Company Sponsored Recreational Event(s)
- Free No.1 Collision and/or Mercedes-Benz Collision Apparel(s)
- Company Lunch(s) (at least once a month)
- Free Coffee (from Starbucks & Tim Hortons) and Tea with fresh cream

For a quick virtual tour of our facility and for more information about us; please click the following link:
Please note that internal applicants may be given first consideration.

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