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Customer Care Representative

4 months ago

Ottawa, Canada Richcraft Full time

**Customer Care Representative**

**Who We Are**

Richcraft Homes is a renowned, successful Ottawa Real Estate Corporation with more than a 40 year history in home and high rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property management.

Richcrafts purpose is to provide a distinctive, sought after product that delivers value and award-winning designs, with a commitment to customer satisfaction that surpasses every expectation. At Richcraft, we are purpose-inspired, detail oriented and driven.

**Why Richcraft?**

Richcraft strives to provide a high quality, professional work environment that fosters personal and professional growth. Innovation, integrity, craftsmanship, and community are at the forefront of everything we do. We have always kept an unwavering commitment to our people, our communities, and our homeowners. At Richcraft, we feel privileged to build dream homes for our clients.

Richcraft is passionate about professional growth, development and long-term career excellence of its employees. In return for your hard work and dedication, you will be rewarded with a competitive salary and a full range of benefits including:

- Generous Health and Dental Plan
- Group Retirement Planning with Company Match
- Employee Wellness Program
- Referral Program
- Employee Assistance Program
- Long-Term Employment
- Opportunities for Growth

**The Role**:
Our team at Richcraft Homes is seeking an experienced individual to assist with customer care on the job site.

**In This Role, You Will**:

- Addressing pre-occupancy & post possession homeowner concerns.
- Scheduling additional services with sub-trades.
- All other duties as required

**What You Bring**:

- Previous residential construction knowledge
- Excellent organizational skills, time management, and demonstrated attention to detail
- Ability to work independently and unsupervised
- Good interpersonal skills required, including being a team player
- Experience with computer programs including Microsoft Office, Outlook and Excel
- Excellent written & verbal communication skills
- Experience with the Tarion Warranty program would be considered an asset
- Bilingualism will be considered an asset
- A valid driver’s license and car is preferred

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person