Front Desk/customer Care Specialist

4 weeks ago

Cambridge, Canada Element Dance Arts Full time

Element Dance Arts Is Growing Weʼre seeking an exceptional individual to join our team as part-time front desk and customer care specialist.

Element Dance Arts is a family-run and oriented dance studio located in Cambridge, specializing in dance classes for all ages, with a primary focus on school aged dancers (2.5 - 18 years old). We're a collaborative organization that values creativity and inclusion, while teaching the members of our community to reach their highest potential through dance.

Your personality will align with the core values of Element Dance Arts where we place an emphasis on executing with excellence and organization while providing top notch customer service to our community. Our studio values collaboration, encouragement and inclusivity, while providing dancers with valuable life skills and tools they will carry with them into the world outside of dance, such as the values of handwork, perseverance and commitment.

All staff members will reflect these values in all that they say and do. As a member of the Element Dance Arts team, you’ll work cohesively with other administrative staff to and teaching faculty to provide a seamless delivery.

Expected hours for the position:
Wednesdays, 3-9:30pm

Thursdays, 3-9:30pm

Saturdays, 8:30am-3pm

Key Duties & Responsibilities
- Customer Care
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Maintain accurate customer records and update information as necessary
- Collaborate with other team members to resolve customer issues and ensure customer satisfaction
- Handle customer complaints or escalations with empathy and professionalism
- Follow company policies and procedures to ensure consistent service delivery
- Interact with children and their parents in a friendly and inviting manner
- Process registrations
- Administrative Duties
- Processing registrations for dance classes & associated programs using studio management software
- Eye catching marketing displays within the facility
- Corresponding with fellow administrative staff using Asana software
- Use of Google Workspace (Gmail, Sheets, Docs, Drive, etc)
- Use of Canva for marketing and promotional materials
- Retail Sales
- Fitting and selling dancewear and studio branded merchandise through small retail space using square terminal

Requirements of the Position

Communication:

- Interacting with parents/caregivers of students
- Interacting with students in passing
- Communicating with fellow EDA administrative team members, dance instructors and directors

Teamwork:

- Recognizing, valuing and supporting the contribution of others
- Working creatively and collaboratively with individual differences
- Sharing information with colleagues and peers
- Supporting the core values of community and ensuring all contributions to the team are positive

Problem Solving:

- Anticipating student or parent/caregiver concerns and acting to minimize or avoid where possible
- Seeking out further information in order to make informed decisions
- Using common sense and initiative to solve problems
- Solving technical problems with multimedia equipment if/when necessary

Initiative:

- Actively looks for ways to support administrative team and contribute positively to EDA culture
- Is eager to search for ways to continuously improve oneself and the organization

Planning & Organization:

- Setting and achieving work goals
- Planning for contingencies
- Following policies and procedures designed to ensure safety and consistency without variance

Self Management:

- Setting personal development goals
- Maintaining required standard of attire and grooming to accurately represent the level of professionalism expected at EDA
- Responding appropriately to constructive feedback on own performance
- Seeking ways to continuously improve own performance

Learning:

- Monitoring own work and introducing strategies to improve performance
- Weekly administrative staff meetings to

Knowledge
- A general knowledge of the business climate and community standard
- A general knowledge of the dance industry and functioning of dance schools
- Strong written communication skills

Experience
- Previous experience in a customer service role
- Previous experience in an administrative role
- Self-Motivated and Excellent Direction-Taker - You know how to prioritize the most important tasks (at times with mínimal guidance), and how to think on your feet. At the same time, you pride yourself in your ability to take direction and deliver the desired result.
- Youʼll already be excellent and passionate about delivering outstanding customer service to your clients. You have a strong attention to detail and incredible communication skills (written and verbal).. You already have previous experience interacting with the public and gain satisfaction from making someone’s day a little brighter
- Deadline-Obsessed and Detail-Oriented - You love doing tasks on time, and checking them off you

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