Front Desk Cashier

4 months ago

Cambridge, Canada Cambridge Butterfly Conservatory Full time

**SUMMARY**

Cambridge Butterfly Conservatory is a unique and high profile tourist attraction. We provide customer-service-focused education that promotes the appreciation of butterflies and other invertebrates and highlights the important role these animals play in our ecosystem. We value our positive work culture, prioritize a work-life balance, and encourage collaboration among our strong team of passionate experts.

This role is the first point of contact and interaction when visitors arrive. Information and services provided in this role are essential/imperative/key to a smooth and enjoyable visit for guests. The Front Desk Cashier will work closely with the Gift Store and Guest Services Manager and will assist with a diverse assortment of Guest Services duties that reflect the immediate needs of the organization. Typical daily responsibilities of the Front Desk Cashier include greeting and welcoming visitors and processing admissions. In addition, the incumbent will support operations in other departments such as the Gift Store and Café as required.

This job opening is an opportunity for an energetic people-person to have fulfilling and stimulating seasonal employment.

**RESPONSIBILITIES**
- Mentored by the Gift Store & Guest Services Manager, Guest Services is responsible for greeting visitors, processing admissions, providing visitor information
- Acts as the first point of contact for visitors, including but not limited to, children, youth, adults, seniors, disabled and/or special needs persons, persons who are members of a visible minority and/or Indigenous peoples
- Greet visitors and advise them of the facility layout, discuss featured exhibits, special events, tours and café special as they enter the facility
- Process admission ticket sales using the online timed ticketing platform, as well as on the point of sale system for tickets and memberships
- Interact with staff, volunteers and visitors including but not limited to children, youth, adults, seniors, disabled and/or special needs persons, persons who are members of a visible minority and/or Indigenous peoples and will ensure the provision of services to the community
- Engage visitors with information of the animals and plants in the Conservatory greenhouse and exhibits
- Keep a clean and tidy workspace on a regular basis
- In accordance with the AODA Standards, make every effort to ensure the store-front and foyer are free of hazards, clean and safe and assist persons with a disability and/or special needs to ensure they have an excellent visitor experience
- Keep a clean and tidy workspace on a regular basis
- During peak times, assist and fill-in other frontline areas (i.e. Admissions, Gift Store, Café, Conservatory, etc.)
- Other duties to support daily operations and customer service as assigned
- Adhere to all Company policies, rules, systems and procedures which are outlined in the Cambridge Butterfly Conservatory Employee Handbook, as well as all Health and Safety policies and procedures and safe work practices

**QUALIFICATIONS, REQUIREMENTS, & SKILLS**
- An interest in or pursuing post-secondary education in customer service, tourism and hospitality, or a related field an asset
- Experience working in retail or a customer service related setting as asset
- Cash Handling practices an asset
- Adapt with changing job requirements and goals based on business needs
- Coordinate in a team environment and work with others to achieve shared goals
- Stay organized and manage time, priorities, & deadlines
- Exchange thoughts and information with colleagues and customers through a variety of forms
- Police Background Check (Criminal Record Check and Vulnerable Sector Check)

**UNIFORM**

Staff are required to wear the appropriate uniform, footwear and safety equipment at all times

**COMPENSATION & BENEFITS**

This is a full-time fixed-term position. The shifts are typically from 9 am to 5 pm on both weekdays and weekends. The rate of pay is $17.50/hour.

Cambridge Butterfly Conservatory offers an Employee Assistance Program to all employees.

**DIVERSITY, EQUITY AND INCLUSION**

**PROCESS**

**Job Types**: Full-time, Fixed term contract, Seasonal

**Salary**: $17.50 per hour

Expected hours: 30 - 37.5 per week

**Benefits**:

- On-site parking
- Store discount

Day range:

- Every Weekend
- Holidays
- Monday to Friday

Flexible Language Requirement:

- French not required

Shift:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Cambridge, ON N3H 4R6: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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