Manager, Client Services

3 weeks ago

Toronto, Canada Central Toronto Youth Services Full time

**Manager, Client Services**

**Full Time Permanent - 35 hours a week**

This is an exciting opportunity to join and contribute to a progressive, innovative management team. CTYS is an accredited Children’s Mental Health Centre with a range of services and programs for youth and families across Toronto. The agency is committed to an inclusive, equity based anti-racist framework embedded as a key value in all we do. As a manager you are the key to support our staff, rich team development and most importantly our clients who present with multiple experiences of intersectional trauma, racism and systemic challenges. These services are client centered and flexible and geared for youth and families with a range of mental health needs who may have difficulty accessing traditional office-based services. Youth and family services are provided in person in the office, virtually, in schools and community settings.

You will provide direct support to talented, passionate, dedicated teams of therapists and counselors (12 FTE), who provide mental health support and psychotherapeutic interventions to youth and caregivers. Community Counselling Programs include, intake/ waitlist management, the Priority Access for Students Program, the Community Outreach Program and the School/Community Group Program.

**Reporting Relationship**: Director, Client Services & Quality Improvement.

**Primary Responsibilities**:

- Provide direct clinical supervision and staff support.
- Facilitate regular team meetings and opportunities for team clinical consultation.
- Support the onboarding, professional development and clinical growth of staff
- Provide accountability processes to ensure staff manage all administrative responsibilities and expectations.
- Support staff in navigating acute and emerging client-related crises as needed.
- Support Anti Oppression, Equity & ABR Management Leadership Initiatives
- Provide advocacy and structural leverage for staff team, around issues of equity and social justice.
- Support and sustain values of social/racial justice as central to the work.
- Provide leadership in maintaining high functioning staff teams and oversee all admin functions pertaining to staff and the programs.
- Sustain and build positive, collaborative working relationships with communities, mental health care providers & crisis services, hospitals and educational settings.
- Ensure clinical services are delivered in a manner consistent with all applicable agency policies and procedures and accreditation standards.
- Participate in the review, development and implementation of new policies, technology, and processes as needed (e.g. for accreditation).
- Champion and support the movement towards and implementation of measurement based care outcome tools and processes.
- Provide clinical and/or administrative coverage for other CTYS programs as needed.

**Qualifications**:

- A graduate degree (or equivalent) in social work or related helping profession required.
- Membership in the appropriate professional regulatory body (RSW/ RP) required.
- Identification with and /or experience supporting BIPOC and 2SLGBTQIA+ communities is an asset.
- 2 years experience working within the Children’s Mental Health Sector
- 3 years supervisory experience required.
- Management experience is an asset.
- Demonstrated clinical training, knowledge, and experience in supporting therapists to provide trauma informed, individual and family therapeutic interventions including brief models to youth and their caregivers
- Experience navigating, strong understanding of, and comfort navigating and advocating within the child welfare, and education systems.
- Clinical understanding of attachment based therapeutic approaches.
- Experience supervising/implementing psychoeducational & therapeutic groups for youth.
- Demonstrated clinical and administrative supervision and case management skills to ensure effective service delivery by staff.
- Commitment to practice from Anti-Oppression, Equity, ABR and Trauma informed frameworks.
- Commitment to Evidence Informed Practices.
- Proficient in the use of computers and familiarity with client database software.
- Highly organized and detail oriented as well as able to hold ‘the big picture’ in mind.
- Excellent verbal and written communication skills.
- Proficiency in French language is an asset.
- COVID Vaccinations required.
- Clear vulnerable sector screening required.

**Start Date**:August 2024**
- **Competitive Salary & Benefit Package includes 15 personal days, 2 additional cultural /religious personal days, 7 educational days, 15 vacation days, as well as extended health, dental and RRSP contributions paid by the employer. Flexible schedules permit Hybrid work from home days and office-based days.**_

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- RRSP match
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

Applicat

  • Manager, Client Services

    2 months ago

    Toronto, Canada Lumenus Community Services Full time

    **Manager, Client Services** **LOCATION: Toronto, ON** **POSITION TYPE: Full-time, Regular** **POSTING CLOSING DATE: August 31, 2023** We are hiring a Manager for our Community Based Mental Health programs. You will provide oversight for staff working in community based mental health services working with children, youth and families within community,...

  • Manager, Client Services

    1 week ago

    Toronto, Canada Lumenus Community Services Full time

    **Manager, Client Services** **LOCATION: Toronto, ON** **POSITION TYPE: Full-time, Regular** **POSTING CLOSING DATE: December 8, 2023** We are hiring a Manager for our Community Based Mental Health programs. You will provide oversight for staff working in community based mental health services working with children, youth and families within community,...

  • Manager, Client Services

    1 month ago

    Toronto, Canada Lumenus Community Services Full time

    **Manager, Client Services - Wraparound and Community Services** **Location: Toronto, ON** **Position Type: Full-time Fixed Term or Secondment (37.5 hrs./wk. - approx. two months)** **Closing date: June 16, 2023** Lumenus is hiring a **Manager for our Community Based Mental Health programs** to provide leadership to our Studio, 2SLGBTQ+ Outreach Worker,...

  • Manager, Client Services

    2 months ago

    Toronto, Canada Lumenus Community Services Full time

    **Manager, Client Services (Community Counselling Services)** **LOCATION: Toronto, ON** **POSITION TYPE: Full-time** **POSTING CLOSING DATE: (July 14, 2023)** In April 2020 Adventure Place, The Etobicoke Children’s Centre, Griffin Centre and Skylark Children Youth & Families amalgamated to form Lumenus Community Services. The vision of Lumenus is to...

  • Manager, Client Services

    2 months ago

    Toronto, Canada Lumenus Community Services Full time

    We are hiring a Manager for our Community Based Mental Health programs. You will provide oversight for staff working in community based mental health services working with children, youth and families within community, home and office settings. You will provide strong clinical skills and demonstrated knowledge of culturally responsive mental health service...

  • Manager, Client Services

    24 hours ago

    Toronto, Canada Central Toronto Youth Services Full time

    **Manager, Client Services** **Full Time Permanent - 35 hours a week** This is an exciting opportunity to join and contribute to a progressive, innovative management team. CTYS is an accredited Children’s Mental Health Centre with a range of services and programs for youth and families across Toronto. The agency is committed to an inclusive, equity based...

  • Enterprise Regional Sales Manager

    5 days ago

    Toronto, Canada Radware Bot Manager Full time

    Enterprise Regional Sales Manager - Toronto - (24000029) **What is the job**: - Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise - Farm the regional base of active customers - up-selling and cross-selling. - Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised...

  • Product Manager, It

    2 months ago

    Toronto, Canada Bridgemarq Real Estate Services Manager Limited Full time

    Status: Full time About RPS Real Property Solutions - At RPS we thrive on finding incredibly smart home and neighborhood real estate intelligence and insights for our customers to help add value to the home journey, we find, understand, and overcome the barriers that keep the business from delivering a positive customer experience. We are a team who shares...

  • Director, Client Services

    2 months ago

    Toronto, Canada Lumenus Community Services Full time

    **Director, **Client Services** **Location: Toronto, ON** **Position Type: Full-time Regular (37.5 hours per week)** **Posting Closing Date: February 9, 2024** This position oversee a cluster of programs that offer a wide range of high quality community based services including individual, family, and group supports across the developmental spectrum,...

  • Manager, Client Services-pride

    5 hours ago

    Toronto, Canada Central Toronto Youth Services Full time

    **Manager Client Services - Pride & Prejudice; 2SLGBTQIA+ Program** 0.8 FTE Permanent (28 hours per week) Central Toronto Youth Services (CTYS) is an accredited, innovative Children’s Mental Health Centre providing a range of mental health services for youth and their families. This is an exciting opportunity to join a progressive innovative management...

  • Client Services Coordinator

    2 months ago

    Toronto, Canada Lumenus Community Services Full time

    **Client Services Coordinator** **NUMBER OF POSITIONS: 3** **LOCATION: Hartsdale & McNicoll sites (Etobicoke and North York, ON)** **POSITION TYPE: Full-time Regular (37.5 hours/week)** **POSTING CLOSING DATE: June 11, 2023** **Interested in working with an amazing team that really cares? Then you should join Lumenus! At Lumenus we illuminate a seamless...

  • Client Services Coordinator

    6 days ago

    Toronto, Canada Lumenus Community Services Full time

    **Client Services Coordinator** **LOCATION: Hartsdale & McNicoll sites (Etobicoke and North York, ON)** **POSITION TYPE: Full-time Regular (37.5 hours/week)** **POSTING CLOSING DATE: September 8, 2023** **Interested in working with an amazing team that really cares? Then you should join Lumenus! At Lumenus we illuminate a seamless pathway to optimal...

  • Client Services Coordinator

    1 week ago

    Toronto, Canada Lumenus Community Services Full time

    **Client Services Coordinator** **NUMBER OF POSITIONS: 2** **LOCATION: Hartsdale & McNicoll sites (Etobicoke and North York, ON)** **POSITION TYPE: Full-time Regular (37.5 hours/week)** **POSTING CLOSING DATE: July 31, 2023** **Interested in working with an amazing team that really cares? Then you should join Lumenus! At Lumenus we illuminate a seamless...

  • Client Services Manager – Retail Security

    2 days ago

    Old Toronto, Canada Securiguard Services Ltd. Full time

    When At Securiguard, we make people feel safe. Beyond innovative security and safety services, we provide leading-edge customer service, all while caring for our people, our community, and our environment. At Securiguard we are seeking an experienced Client Services Manager - Retail Security to oversee a retail task force contract in Toronto, Ontario. This...

  • Client Services Manager – Retail Security

    1 day ago

    Old Toronto, Canada Securiguard Services Ltd. Full time

    When At Securiguard, we make people feel safe. Beyond innovative security and safety services, we provide leading-edge customer service, all while caring for our people, our community, and our environment. At Securiguard we are seeking an experienced Client Services Manager - Retail Security to oversee a retail task force contract in Toronto, Ontario. This...

  • Client Service Manager

    4 days ago

    Toronto, Canada Eclerx Full time

    **Client Service Manager** - ___________________________________ Location: Toronto Canada Type: Full-time Department: Financial Markets - ___________________________________ **Summary** **Responsibilities** - Cultivate strong, long-lasting relationships with high-profile client stakeholders and leaders. - Act as a main point of contact for client...

  • Client Service Manager

    3 weeks ago

    Toronto, Canada eClerx Full time

    Client Service Manager ______________________________________________________________________Location: Toronto Canada Type: Full-timeDepartment: Financial Markets_______________________________________________________________________SummaryA Client Services Manager will be the key liaison between clients stakeholders and onshore and offshore delivery teams...

  • Client Service Manager

    1 week ago

    Toronto, Canada eClerx Full time

    Client Service Manager ______________________________________________________________________Location: Toronto Canada Type: Full-timeDepartment: Financial Markets_______________________________________________________________________SummaryA Client Services Manager will be the key liaison between clients stakeholders and onshore and offshore delivery teams...

  • Manager, Client Services

    1 month ago

    Toronto, Canada Lumenus Community Services Full time

    **Manager, Client Services (Community Based Mental Health)** **LOCATION: Toronto, ON** **POSITION TYPE: Full-Time Fixed Term (37.5 hours/week; 3-year contract)** **POSTING CLOSING DATE: February 16, 2024** We are hiring a Manager for our Community Based Mental Health programs. You will provide oversight for staff working in community based mental health...

  • Manager, Client Services

    3 days ago

    Toronto, Canada Lumenus Community Services Full time

    **Manager, Client Services (Community Based Mental Health)** **LOCATION: Toronto, ON** **POSITION TYPE: Full-Time Fixed Term (37.5 hours/week; 3-year contract)** **POSTING CLOSING DATE: March 8, 2024** We are hiring a Manager for our Community Based Mental Health programs. You will provide oversight for staff working in community based mental health...