Director, Client Services
2 weeks ago
**Director, **Client Services**
**Location: Toronto, ON**
**Position Type: Full-time Regular (37.5 hours per week)**
**Posting Closing Date: February 9, 2024**
This position oversee a cluster of programs that offer a wide range of high quality community based services including individual, family, and group supports across the developmental spectrum, birth to young adulthood and their care network. The programs also ensure engagement and consultation to our local communities. The portfolio innovatively offers services that focus on the needs of the 2SLGBTQ+ communities, as well as leveraging partnerships with local school boards, hospitals, developmental services and child welfare to create accessible pathways to inclusive services.
The Director provides clinical program oversight, sets program direction and designs outcome measurements and research. As an integral member of Lumenus’ leadership team, this position collaboratively ensures the programs deliver services in accordance with regulatory requirements, Lumenus by-laws and the agency’s mission, vision and values. The Director also participates in strategic planning for the agency and work in developing new opportunities.
**Lumenus Community Services is a dynamic and growing agency. We offer a competitive salary, ongoing training, and career development opportunities**
**Key Responsibilities**:
Strategic direction and planning:
- Assists in the development of, with the advice and counsel of senior management and in concert with the board, strategic direction and goals for client services programs in accordance with Lumenus’ overall strategic direction, goals, and the operating principles of the program
- Under the auspices of the Strategic Director, client services directors, develop, direct, and implement approved strategies and plans that will result in the achievement of the programs goals and objectives
Financial:
- Assumes accountability for sound financial management and appropriate financial controls for the programs
- Participates in the preparation of annual budgets in accordance with the needs of Lumenus for submission to finance
- Monitors and reports on the program’s finances/budget and the development and implementation of action plans
- Supports fund raising as needed
Communication:
- Utilizes effective communication strategies to ensure the smooth operation of the programs
- Communicates the mission, vision, values, and operating principles of the program to employees and other stakeholders
- Provides reports and related information as required to senior management team and other designated organizations
- Represents Lumenus to the social service network and the public at large
Operations and Programs:
- Supervises the managers in client services, providing mentoring, coaching and development of skills
- Provides clinical oversight of client based programs
- Provides oversight of operations and programs in accordance with approved strategic plans and applicable standards and laws including licensing requirements
- Participates in and/or approves decisions of strategic importance to the programs
- Ensures coordinated services for services users accessing multiple Lumenus programs
- Ensures that all programs have outcome data and evaluation and quality improvement plans in place
Community:
- Responsible for external relations for the intensive programs ensuring that the voices of parents, youth, and collaborating professionals are included
- Supports the delivery of programs where Lumenus has specific partnership with child welfare, hospitals, school boards, youth justice, and developmental services.
- Represents the programs by sitting on committees, task forces and councils to establish relationships with various segments of the community, service agencies and other constituencies
- Promotes the public relations activities of Lumenus
Human Resources:
- Develops, communicates and facilitates/encourages an organizational culture conducive to the achievements of Lumenus goals and objectives
- Provides leadership to program managers in team building and motivates employees in managing for high performance
- Reviews all staffing and placement decisions (hiring, appointment, transfer or termination) for positions in the programs
Other:
- Ensures that agency policies and accreditation standards are met within the client services programs and that changes in policies and procedures are communicated to staff and adhered to
- Adheres to the organizational health and safety policies and practices along with the Ontario Occupational Health and Safety Act
- Other duties as assigned.
Qualifications/Experience:
- Master of Social Work or equivalent education and experience with10 years or more directly related leadership experience;
- Membership in the appropriate professional regulated college in order to provide the requisite oversight for the act of psychotherapy (ie. Social and Social Services Worker, College of Psyc
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