Manager On Duty

3 weeks ago

Blue Mountains, Canada Blue Mountain Resort Full time

Year Round

**WHAT’S IN IT FOR ME?**
Resort perks:

- Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations
- Pass benefits for your family and discounted lift tickets you can share with your friends;
- Free rentals;
- Staff priced meals & Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

Manager on Duty is assigned to one of the 4 locations (Westin, Village Suites, Mosaic and Blue Mountain Inn& Resort Homes) Our team of hotel associates work to ensure that our hotel spaces are inviting and comfortable. An inspired leader will work with the team of Front Office and Housekeeping teams to ensure highest possible quality of guest and associate experience. The Manager on Duty will inspire performance through collaboration, team building, and by clearly articulating and supporting the achievement of success measures.

This role works in close collaboration with the Director of Hotel Operations, Manager of Loyalty and Quality Assurance, Hotel Manager and Hotel Managers of other Resort Hotels to ensure that teams are well aligned daily to meet and exceed all success measures.

**Full Time, Year Round with Benefits**

**Hourly Rate of $21.81**

**WHAT WILL I BE DOING?**
- In collaboration with Hotel Manager, establish and manage appropriate success measures to provide meaningful guidance, coaching and counselling to subordinates. Actively utilize success measures to guide performance, service & engagement standards.
- Support and promote an environment of service culture aimed at creating the most positive experience for our guests and employees.
- Day to day hotel operations that allow for a seamless guest experience. Includes adjusting staffing levels to match business volumes, anticipating guest/group needs, the checking in and out of guests, communication of resort activities and events.
- Resolve customer and staff concerns/complaints as appropriate to maintain a high level of guest and employee satisfaction.
- Support a culture of strong and meaningful communication and recognition of efforts.
- Ensures appropriate safety and emergency procedures with supporting training programs are established/followed to ensure a safe environment for all hotel guests and associates.
- Work closely with Housekeeping, Homeowner Services and Maintenance to deliver quality experiences to our guests.
- Participates/Follows/Implements corporate initiatives

**WHAT DO WE NEED FROM YOU?**
- Hotel management, hospitality management or business management diploma / degree
- 2 years’ experience within Front Desk or Housekeeping operations
- Excellent communication and
- Proven ability to engage and recognize employees
- Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution (i.e. customer relations, inventory management, hotel emergencies etc.)
- Attention to details relating to guest room and public space conditions
- Strong ability and aptitude with computer-based tools and systems (i.e. Excel, Access, NAV, hotel information system)

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**
Blue Mountain, Ontario’s largest mountain resort is nestled on the shores of Georgian Bay, located 90 minutes north of Toronto. Blue Mountain has become the four-season destination of the North, visited by more than 1.5 million guests a year. Winter at the resort boasts 43 ski and snowboard trails enhanced by a world-class snowmaking system. Summer months offer the largest downhill mountain biking facility in Ontario, Monterra Golf course, Ridge Runner Mountain Coaster, Cascade Putting Course, Timber Challenge Ropes Course, Wind Rider Triple Zips and a private beach property among other seasonal attractions. Year-round the resort attracts visitors to more than 1,000 luxury accommodation units and 45 unique concept restaurants, bars and retail stores in our pedestrian Village. 53,000 square feet of state

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world’s largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in

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