Manager On Duty

3 weeks ago

Blue Mountains, Canada Blue Mountain Resort Full time

Year Round

**WHAT'S IN IT FOR ME?**

Resort Perks:

- Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations
- Alterra Mountain Passes for your family
- Access to purchase one 5x7 Pass for $1; share with a friend
- 50% off an unlimited number of Blue Mountain Lift tickets. 50% off an unlimited number of Ikon Resort Lift Tickets.
- Free rentals;
- Staff priced meals &Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

Our Associates work to ensure that our hotel spaces are inviting and comfortable. An inspired leader will work with the team of Front Office and Housekeeping teams to ensure highest possible quality of guest and associate experience. The Westin Manager on Duty will inspire performance through collaboration, team building, and by clearly articulating and supporting the achievement of success measures.

This role works in close collaboration with the Director of Hotel Operations, Hotel Manager and Hotel Managers of other Resort Hotels to ensure that teams are well aligned daily to meet and exceed all success measures.

**FULL TIME, YEAR ROUND HOURS**

**HOURLY RATE OF $22.25**

**WHAT WILL I BE DOING?**
- In collaboration with Hotel Manager, establish and manage appropriate success measures to provide meaningful guidance, coaching and counselling to subordinates. Actively utilize success measures to guide performance, service & engagement standards.
- Support and promote an environment of service culture aimed at creating the most positive experience for our guests and employees.
- Day to day hotel operations that allow for a seamless guest experience. Includes adjusting staffing levels to match business volumes, anticipating guest/group needs, the checking in and out of guests, communication of resort activities and events.
- Resolve customer and staff concerns/complaints as appropriate to maintain a high level of guest and employee satisfaction.
- Support a culture of strong and meaningful communication and recognition of efforts.
- Ensures appropriate safety and emergency procedures with supporting training programs are established/followed to ensure a safe environment for all hotel guests and associates.
- Work closely with Housekeeping, Homeowner Services and Maintenance to deliver quality experiences to our guests.
- Participates/Follows/Implements corporate initiatives

**WHAT DO WE NEED FROM YOU?**
- Hotel management, hospitality management or business management diploma / degree
- 2 years' experience within Front Desk or Housekeeping operations
- Experience with Marriott or Westin brand standards
- Excellent communication
- Proven ability to engage and recognize employees
- Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution (i.e. customer relations, inventory management, hotel emergencies etc.)
- Attention to details relating to guest room and public space conditions
- Strong ability and aptitude with computer-based tools and systems (i.e. Excel, Access, NAV, hotel information system)

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world's largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company's family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination's unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be ad

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