Client Engagement Specialist

4 weeks ago

Toronto, Canada MEDCAN Full time

About Us:
Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 70 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 550+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Role:
Medcan is recruiting for an enthusiastic, well-spoken, and client focused individual to join our internal client service team and develop into an outstanding ambassador for our services. This highly visible role contributes to the foundation of our core business. We are seeking a self-motivated and results oriented professional with great communication skills.

The Accountabilities:

- This role is expected to maintain a predetermined average number of daily sales and will be part of a high performing team of agents.
- Attend all qualification meetings and sales debriefs
- Responsible for maintaining and upselling to existing book of clients, as well as mushrooming and outreach to prospective clients
- Expected to up-sell additional services alongside the AHA - Health and Wellness promotion
- Coordinating with other department staff to ensure exceptional delivery of service
- Client relationship management and 5-star customer service delivery
- Exceptional verbal and written communication when speaking to senior executive and corporate decision makers
- Flexibility and ability to adapt to changing priorities

The Requirements:

- Post-secondary education is an asset
- Minimum of 1-2 years' experience in an Internal Sales Rep position
- Some background in client service (phone or in-person) and/or client loyalty will be a strong asset
- Persistent attitude, numbers driven & self-motivated
- Experience in achieving sales requirements (Volume based work)
- Proficient in Microsoft office, Outlook & Salesforce is an asset.

This is a permanent, full-time position that is fully remote, but does require the prospective incumbent to be available to attend any on-site meetings and training, including onboarding day, in the office located at 150 York St in downtown Toronto.
- Our Benefits:

- Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.
- This position comes with an attractive total compensation package including a competitive base salary, a comprehensive benefits plan, RRSP matching, bonus eligibility, and a genuine opportunity to grow supported by our Education Reimbursement program. We offer hybrid/flexible work arrangements to help Medcanners balance their work and personal or family needs
- We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s Best Managed Companies

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:
Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply

If contacted for an employment opportunity, please advise your Talent Management Specialist if you require accommodation.

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