Infrastructure Analyst

4 weeks ago

Ottawa, Canada NAV Canada Full time

Job Posting Title

Infrastructure Analyst

Job Category

Infrastructure

Language Requirements

English / Anglais

Posting End Date

2023-06-09

Job Grade

CS-3

Pay Range

$97,670 - $120,268

Job Summary

The Infrastructure Analyst provides full level of specialization in the planning, development, implementation, configuration, administration, testing, monitoring, reporting, and support of existing and new systems, and changes in the areas of server, storage, data protection, and IT security technologies, both on premises and externally hosted. The incumbent is expected to have knowledge in one or many of the following technologies: server operating systems, virtualization technologies, infrastructure automation, high availability technologies, storage, data protection, and IT security technologies.

**Job Description**:
Key Accountabilities:

- Involved in the design, development, construction, implementation, optimization and testing of server, storage, and data protection implementations
- Recommends security enhancements to management or senior IT staff
- Reviews and evaluates the operational viability of enhancements or changes to the server, storage, and data protection infrastructure
- Recommends acceptance or rejection of change requests while ensuring the best possible measures are in place related to technical requirements for infrastructure, networking connectivity, and security best practices while ensuring current and future interoperability with NAV CANADA system infrastructure
- Provides advice to internal clients on functional requirements, such as standards and other IT components related to security, policies, configuration and setting compliancy
- Validates and contributes to the development, writing and maintenance of technical documentation, including architecture and design documents, test scripts and results, requirements, implementation plans, maintenance and support documents, and end-user instructions
- Schedules and performs regular preventive system maintenance including upgrades and / or patching to address security vulnerabilities and / or operational enhancements
- Supports asset and configuration management processes and procedures
- Responsible for identifying and patching any security weaknesses they may find, and making recommendations for security hardware and software

Job Requirements

**Education**:

- Graduation from a recognized university or community college with a degree/certification in Computer Sciences/Information Technology, Engineering OR an acceptable combination of education, related experience, and training.

**Experience**:

- Experience in Information Technology (IT) server, storage, and data protection
- Experience providing functional and technical support for software and systems and a strong understanding of the underlying technical and business environment, processes, and workflows
- Experience providing lifecycle support of server infrastructure
- Experience in the design, implementation, testing, and support of server infrastructure
- Experience creating and maintaining technical documentation
- Experience in the use of ITSM tools and related ticket/inventory management processes
- Experience using office productivity tools
- Experience in infrastructure automation would be considered an asset

Knowledge
- Knowledge of the design, theories, principles, methods, techniques, and practices of IT specifically as it relates to virtualization, server operating systems, server hardware, storage, and data protection
- Knowledge of system configuration management, reporting, and monitoring tools and technologies
- Knowledge of testing framework from conceptual design to formal testing and acceptance
- Knowledge of maintenance and change management processes, procedures, and business functions
- Knowledge of policies, procedures, and work instructions in server support areas

Abilities
- Ability to help, guide and encourage members on the team while contributing to team building
- Ability to innovate and be creative to achieve desired outcomes
- Ability to successfully manage multiple initiatives at the same time
- Ability to work in a fast-paced environment, comfortable working with tight timelines
- Ability to identify and resolve complex and varied problems
- Ability to troubleshooting complex interrelated infrastructure issues

Personal Suitability
- Strong desire to contribute and make a difference through your work
- Demonstrates initiative, integrity, reliability, dependability, and a positive attitude.
- Effective interpersonal skills (written and oral) in establishing and maintaining appropriate relationships when dealings with team members, colleagues, management, clients, and vendors
- Self-motivated, quick learner, and continuous learning
- Resilient and open to change
- Work independently and in a team to deliver robust and maintainable infrastructure solutions

Working conditions:

- Based in Ottawa, ON. Initially working remotely and attend

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