Bilingual Customer Service Experience Representative

6 months ago

Toronto, Canada Aviso Wealth Full time

**Aviso Wealth**:
**The Opportunity**:
We’re looking for an incredible Bilingual Customer Service Experience Representative to join our Contact Centre team.

Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered medium flexibility, requiring you to work onsite 1-3 days per week at our office at 151 Yonge Street, Toronto, ON.

We hire people who love to help others, who understand what drives others, people who are kind, curious and comfortable operating in ambiguity. We hire people who truly believe that service can and should be easy for employees and customers alike. We are looking for people who can always find positives, even in the most difficult times. This is not an easy role, but you will be supported, and it is rewarding. We are not a normal call centre and have high respect for our team.

Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Customer Service Experience Representative is responsible for ensuring our customers receive exceptional service from knowledgeable, passionate people. People who are hardworking and sincerely interested in helping customers are who we are. If this sounds like you, please read on.

We are in the middle of an exciting transformation that will power businesses to empower investors. We want to ensure all Canadians can attain their financial goals, wherever they are in their journey. Whether that means securing their retirement, building financial security or just starting out on their journey and helping to break down the walls that can seem mysterious and intimidating. Wherever they are, we know that we can help them by helping the businesses they use. Our goals are nothing short of being the best service experience in the world.

**Who you are**:

- You constantly take time to learn about our products and processes because no matter how much training you get there is still so much to learn to become the kind of customer care professional we need and expect
- You raise your team-mates up by being an amazing, positive person that can be relied upon
- You work hard but also have fun and think it’s cool to work for a digital company poised to disrupt an underserviced industry
- You take initiative to learn independently and are proud of your ability to improve
- Lastly, you think that customer service is nothing less than an amazing job that is an extremely important part of a company’s success and is a highly respected role. Because at Aviso, that is what we believe. Customer experience is what we are all about. If you feel the same way, please apply

**What your day looks like**:
This job description can be summed up in a few simple bullets:

- Follow up whenever needed and before our customers have to

**Requirements**:
**Your experience and skills**:

- It helps if you’ve done this before, so if you have recently worked in a role where you were responsible for helping customers for over a year that is great
- If it was for a company that you can say really cared about customers and was known for that, even better
- If you were thought of as a top producer there, who was known for getting a lot of work done and leaving a trail of smiling, happy customers, then now we are really talking
- If it was in an inbound contact centre and/or a retail store, then you are still on track
- If you have any experience supporting business to business to consumer (we support credit unions, their members and our own customers) add another check mark
- If you have any experience in a digital company you are really on track
- Being able to adapt to change is important as our hours can change, and so can your schedule
- We use computers and other technology to do our jobs. You are technically savvy
- Fluent communication skills in both English and French are required

Industry and Education
- A post-secondary education is not required but if you have one in financial administration or services, that’s a plus
- Also a plus, but not required, would be completion of the Investment Funds Course (IFIC) or the Canadian Securities Course (CSC)
- Experience in the financial services industry could help, especially if it was with a customer experience leader

**Benefits**

**Why Aviso Wealth?**

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

- Competitive compensation package that rewards and recognizes individual contributions
- Excellent health, dental and insurance benefits to meet the diverse needs of our employees
- Generous vacation time, fitness benefit, parental leave top-up options
- Matching contributions to our retirement program
- Commitment to the continuous improvement of our staff through learning & development and an education assistance program
- Regular social events to foster team

  • Bilingual Inbound Sales Representative

    7 months ago

    Toronto, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Bilingual Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Bilingual representative is...

  • Customer Service Representative

    6 months ago

    Toronto, Canada Alliance Group & Staffing Full time

    **CUSTOMER SERVICE REPRESENTATIVE - BILINGUAL** We are looking for a Customer Service Representative - Bilingual for a client located in Toronto. They are a leading distributor of frames, sunglasses, lenses, and lab services. **Responsibilities**: - Answering incoming phone calls on the services line, providing a high degree of professional assistance. -...

  • Bilingual Customer Service Representative

    6 months ago

    Toronto, Canada Kohl & Frisch Limited Full time

    Primary Role of This Position In this role, the Bilingual Customer Service Representative (B-CSR) provides excellence in customer service to our customers regarding order placement and issue resolution. Location We are proud to offer full-time remote work for our Bilingual Customer Service team; however, there is a requirement to be in office 2 days per...

  • Bilingual Customer Service Experience Representative

    3 months ago

    Toronto, Canada Aviso Wealth Full time

    **Aviso**: **The Opportunity**: We’re looking for an incredible Customer Service Experience Representative to join our Contact Centre team on October 7, 2024. We are passionate enablers of financial freedom for all Canadians. We do this by providing a service that is caring, informative, supportive, accurate and timely. We lead by example in all...

  • Bilingual Customer Service Experience Representative

    6 months ago

    Toronto, Canada Aviso Wealth Full time

    **Aviso Wealth**: **The Opportunity**: We’re looking for an incredible Bilingual Customer Service Experience Representative to join our Contact Centre team. Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered medium flexibility, requiring you to work onsite 1-3...

  • Bilingual Customer Service Representative

    7 months ago

    Toronto, Canada Alliance Group & Staffing Full time

    We are looking for a **Customer Service Representative - Bilingual** for a client located in **Toronto**. They are a leading distributor of frames, sunglasses, lenses, and lab services. **Responsibilities**: - Answering incoming phone calls on the services line, providing a high degree of professional assistance. - General order entry, which includes stock...

  • Bilingual Customer Service Representative

    2 months ago

    Toronto, Canada Randstad Canada Full time

    Are you interested in working with a renowned insurance company? Do you have a strong interest in developing your experience and skills in customer service? Are you bilingual (English/French)? Look no further as we have an amazing opportunity for you as the next Bilingual Customer Service Representative for our client in the insurance field.This opportunity...

  • Bilingual Customer Service

    7 months ago

    Toronto, Canada AppleOne Full time

    This Bilingual Customer Service Position Features: • Hybrid • Benefits • Great Teams Immediate need for Bilingual Customer Service Representative who is seeking a hybrid, opportunity with benefits and great teams. Your Bilingual French/English skills, excellent communication and strong follow up skills will be keys to success in this well-known,...

  • Bilingual Customer Service Representative

    7 months ago

    Toronto, Canada Parts Town Canada Full time

    **Bilingual Customer Service Representative (Remote - Hybrid)** **About Us** Parts Town Canada, a division of Heritage Food Service Group of Canada Limited, is the single source for the largest inventory of 100% Genuine OEM foodservice replacement parts on the ground in Canada. We are the leader within our industry and are looking to grow our...

  • Bilingual Customer Experience Specialist

    7 months ago

    Toronto, Canada Endy Full time

    Endy is setting the benchmark in customer experience. This is a real opportunity to help us build a customer-centric company and contribute to our growth. As a full-time Bilingual Customer Experience Specialist, you’ll represent the Endy brand on the front lines. While this is no sales role, you uphold an influential approach to provide best-in-class...

  • Customer Service Representative

    7 months ago

    Toronto, Canada Makumba Acquisitions Full time

    Customer Service Representative **Duties**: - Communicate effectively in English and Spanish to assist bilingual customers - Analyze customer inquiries and provide appropriate solutions or recommendations - Upsell products or services to maximize sales opportunities - Conduct outbound calls to follow up with customers or provide additional...

  • Bilingual Customer Service Representative

    2 months ago

    Toronto, Canada MCAP Full time

    **Bilingual Customer Service Representative** **MCAP at a Glance** Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive...

  • Customer Service Representative

    3 months ago

    Toronto, Canada Cintas Full time

    **Requisition Number**: 182422 Cintas is seeking a Customer Service Representative - Bilingual to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing...

  • Bilingual Customer Service Representative

    6 months ago

    Toronto, Canada Perativ Full time

    Salary: $40,000 to $45,000 annual **JOB SUMMARY** Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and...

  • Bilingual Customer Service Representative

    7 months ago

    Toronto, Canada Perativ Full time

    **JOB SUMMARY** Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide...

  • Bilingual Customer Service Representative

    2 months ago

    Toronto, Canada Perkopolis Full time

    At Perkopolis we connect employees with the perks, events, and services that build company culture and heighten employee satisfaction. We’re a boutique company with a national reach and impact, and our clients offer the best products and services on the market. Members know that when they purchase through us, they’re getting the best. We pride ourselves...

  • Bilingual Customer Service Representative

    1 week ago

    Toronto, Canada Perkopolis Full time

    At Perkopolis we connect employees with the perks, events, and services that build company culture and heighten employee satisfaction. We’re a boutique company with a national reach and impact, and our clients offer the best products and services on the market. Members know that when they purchase through us, they’re getting the best. We pride ourselves...

  • Bilingual Customer Service Representative

    7 months ago

    Toronto, Canada Vault Credit Corporation Full time

    **Who we are** Vault Credit Corporation offers a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier than traditional...

  • Bilingual Customer Service Representative

    1 month ago

    Toronto, Canada Randstad Canada Full time

    Are you passionate about sales? Do you enjoy connecting with clients from all different walks of life and engaging? Do you have the confidence necessary to win over potential new clients? You might be just who we’ve been looking for!We are looking for a driven and motivated Bilingual (English and French) Inside Sales Representative to work for a rapidly...

  • Bilingual Customer Service Representative

    7 months ago

    Toronto, Canada Perkopolis Full time

    At Perkopolis we connect employees with the perks, events, and services that build company culture and heighten employee satisfaction. We’re a boutique company with a national reach and impact, and our clients offer the best products and services on the market. Members know that when they purchase through us, they’re getting the best. We pride ourselves...