Engagement Support Specialist

3 weeks ago

London, Canada Vialto Partners Full time

Company Description

At Vialto we create the connections that build global careers and societies, bridging the gap between people and their aspirations. As the world of work continues to evolve, we are bringing together the individuals, ideas and technology to unlock business and human growth.

**Job Description**:
As a Customer Service Specialist, responsibilities include but are not limited to:

- Act as a key liaison with engagement teams to coordinate deadlines and the status of files
- Schedule tax consultations with tax staff across Vialto Partner offices
- Escalate inquiries to engagement teams as required
- Run reports on the status of services offered to the client, ensure service level agreements are met, monitor and send reminders as required
- Connect with government agencies and/or foreign offices (i.e. coordinate with foreign offices to obtain copies of foreign tax returns for foreign tax credit purposes, CRA, etc.)
- Supporting other team members with administrative functions such as filing, document assembly, scanning, and photocopying of additional documents, mailing and couriering documents to clients and tax authorities

**Qualifications**:

- Experience in customer service
- A strong grasp of technology, including MS office and Google Suite of products
- Effective written and verbal communication skills, ability to communicate and manage expectations with clients
- Demonstrated self-motivation and a desire to take responsibility for personal growth and development
- Ability to work effectively under pressure without compromising professional standards or quality of work
- A demonstrated commitment to valuing differences and working alongside diverse people and Perspectives
- Flexible in terms of work schedule as services all Canadian time zones and overtime is required

Additional Information

The customer service team services all Canadian time zones, therefore extended business hours and overtime will be required during peak periods. Please note this is a 3-6 month full-time contract opportunity (with the possibility of extension). Customer service team members work on a hybrid schedule, working remotely and in office when required

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