Coordinator, Hospitality Services

7 months ago


Toronto, Canada Monde Development Group Full time

**Hospitality Services Coordinator**

Are you passionate about hospitality, marketing, and creating exceptional guest experiences? We're seeking a dynamic individual to join our team as a Hospitality Services Coordinator. In this role, you will play a pivotal part in managing our hotel's operations, ensuring seamless booking processes, outstanding customer service, and effective marketing strategies.

**Responsibilities**:

- **Centralized Booking Management**:

- Maintain a strong presence on all top booking platforms.
- Coordinate reservations, monitor availability, and optimize booking processes.
- **Software Management**:

- Oversee and manage hospitality software systems.
- Ensure efficient utilization of technology for streamlined operations.
- **Pricing**:

- Implement and manage an automated pricing strategy.
- Monitor market trends and adjust pricing for competitiveness.
- **Check In/Out**:

- Facilitate smooth check-in and check-out processes.
- Address guest inquiries and concerns during their stay.
- **Payment Security**:

- Implement secure payment processes, including OTP or pin-pad systems.
- Ensure the confidentiality and integrity of financial transactions.
- **Cleaning**:

- Coordinate and manage cleaning staff schedules.
- Ensure high standards of cleanliness and hygiene.
- **Replenishments**:

- Monitor and restock necessary supplies in rooms and common areas.
- Ensure a seamless guest experience by anticipating needs.
- **Customer Service**:

- Provide exceptional customer service to guests.
- Handle and resolve guest concerns promptly and professionally.
- **Marketing**:

- Develop and execute marketing strategies to attract and retain guests.
- Leverage social media, online platforms, and other channels for effective promotion.
- **Insurance**:

- Manage insurance claims and coverage for the property.
- Ensure compliance with safety and security standards.

**Skills and Qualifications**:

- Marketing experience is essential, with a proven track record of successful campaigns.
- A keen eye for design and aesthetics.
- Demonstrated ability to adapt and learn quickly.
- Prior experience in hospitality is a plus.

**Salary**: $39,000.00-$41,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- On-site gym
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: In person



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