Sales Support Representative, Mortgage

6 months ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

The Sales Support Representative, Mortgage is responsible for providing support to CIBC frontline or other staff by responding to telephone inquiries related to products, services, programs and technology. The role applies primary theories, skills and practices to provide factual information and deliver a positive client experience, demonstrating care for each client’s unique needs. The Sales Support Representative, Mortgage makes decisions regarding their own work priorities in routine situations, obtaining complete information from the team, and summarizing and verifying the facts prior to responding. The role learns and implements quality and compliance standards and regulations, making clients’ goals their own and delivering excellence every day with consistently great technology and service.
- At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._

How You’ll Succeed- Operational Support Assist the Mortgage Renewal Office, National Office - Personal Banking and Contact Centres with the administration of RESL products including: mortgage related task - allocation and auditing.- Attention to detail - You will have the ability to process moderate-high volumes especially of detailed information with high levels of accuracy under pressure in a challenging and changing environment.- Collecting Information - Collect information from CIBC colleagues, summarize and verify the facts, and instruct business partners. Maintain a log of customer service activities and update records accordingly- Communication - Provide detailed, factual and technical information to business partners including Renewal, National Office - Personal Banking and e-Mortgage Representatives, solicitors and our contact center agents. Identify and recommend improvements to the job's operating efficiency and advise management of opportunities to enhance existing processes.- Team Excellence - Excellent Team player who is always willing to help others and contribute towards building a culture of simplifying processes and being client focused. Taking ownership of work to ensure that it is completed to enable a successful outcome.- Organizational Skills - requires excellent organizational skill to manage day to day activity and prioritize.- Record Management - Maintain a log of customer service activities and update records accordingly.- Subject Matter Expert - Identify and recommend improvements to the job's operating efficiency and advise management of opportunities to enhance existing processes. Collect information from CIBC colleagues, summarize and verify the facts, and instruct business partners.- Problem Solving - Problem solve and manage escalations

Who You Are- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.- You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.- You can demonstrate experience in Microsoft Office, CRM, ADOBE, COINS/CLASS Mortgage products and services including related processes and procedures.- You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.- It’s an asset if you’re fluent in French.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express yo

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